Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to others"everything arrived in mint condition"
"Customer service was excellent"
Because my removal is overseas and my lack of experience, I found both ladies That worked with me to be extremely patient and kind. Customer service was excellent thank you.
"look a lot closer at quotes"
We were told we would have at least 2 packers on both days in Brisbane, however we had 2 for the first half hour and then one guy spent the whole day packing himself. The 2nd day he had someone with him but the process took much longer than they thought with only one person - he said many people had called in sick which can't be helped but I felt for this guy.
We were also given a quote which was approved, then I removed some items and the price came back exactly the same. I then had to add different items in, which in size and weight was less than what was removed and had to pay another $200 - didn't seem right or fair. We then had to pay another $300 in "difficult access" charges which was reduced from $500 after we said we would like to see the actual invoice that you will be charged from the Malaysians as there was obviously a huge profit being made from that portion. I think there is a tendancy to charge what you like, especially when a company is paying for it - I know I would look a lot closer at quotes and what is involved if I had to pay myself as I suspect extra charges get aded on just because you can.
"Conroy removals were excellent"
Conroy removals were excellent, unfortunately the company in the USA left a lot to be desired, I was told the shipment would arrive in the wooden crates it was packed in, my belongings were delivered to my home in crushed boxes, with items broken due to being opened and just thrown back in without any thought, also items missing without any explanation.
5 Stars
"friendly and a great team"
We were so glad we used Conroy Removals, they were efficient, friendly and a great team to work with. We had a few quotes from several removal companies but found Conroy's to be more informative regarding New Zealand customs. We would like to thank the Perth and New Zealand office for their great work and we will definitely recommend Conroy Removals to our friends and family.
"Excellent attitude and careful removalists"
Great help from coordinator Sylvan to push our date forward after telling him of my heavily pregnant wife. Excellent attitude and careful removalists on the day. Great experience
"The coffe table was chipped"
The coffe table was chipped on the edge in several locations
The top glass of the entertainment unit was broken
4 Stars
4 Stars
4 Stars
"You have broken a contract"
Sadly I paid for a sole use container and your company decided to use my contianer to add in another persons load to send down to Melbourne form townsville also. I am assuming you did not charge this perosn as much as you did me whcih meant I paid full price and you made extra off of the container that I paid for. In doing this your company destroyed my Television by placing a massive steel cage on top of a box that was clearly marked fragile and had arrosws showing which way up it should be packed. You did not do this and as a result the television was destroyed. I am now attempting to get compensated for my loss but as I expected you are taking your time tryign to figure out how you can get out of it instead of simply reimbursing me for the television. Your own terms and conditions state in Section 8 that you were neglegient and as such I am entitled to full compensation for my loss.
I am today speaking with someone about possibly seeking compensation through a reduction in the overall cost of my removal plus reimbursment for the television considering you used my container which I had paid for under contract as a sole use to move someone elses things.
Even you own subcontractors in Melbourne were shocked at how the load was packed and the damage done.
You have broken a contract and I expect to be compensated for what I am entitled to and so will be seeking further advise.
Highly recommend Conroy Removals no fuss, polite staff, everything arrived in mint condition, cheaper than 2 other quotes, and NZ owned no customs issues straight forward hassle free move thank you so much