Customer Reviews for australia to overseas

Conroy’s Brisbane hands done were fantastic, from Gary to the office girls and the 2 men who packed so friendly and easy going. The email response was efficient and prompt as well as call backs. The whole process was simple Gary was just amazing from the quote to the paperwork he made it work for me. But, once my gear left Brisbane the NZ team have been less than helpful, poor contact, poor communication, false information and I’m still waiting for stuff. I hope I see the light at the end of the NZ side nightmare, besides that Conroy’s Australia are excellent thank you for helping me get home. 

All good Sydney end,However,  we thought that the crew could have packed more in boxes to reduce the volumeWe took 4 large suitcases of stuff back with us AND didn't take back to NZ all that was originally assessed- and your office said there was still more that the original estimateWe thought the price was a little high after a friend, who recommended you, moved a whole family house lot for about $750 more than us (ours was a small apartment lot) > But that could be due to different logisticsBut all-in-all worked out OKNZ end was good too, the boys worked hard, unloaded and unpacked quicklyOnly disappointments with the move was :1. The damage to the washing machine and refrigerator panels - Fridge has small dents on all white panels and washing machine has dents on the front two corners where possibly tied down too tightly2. At NZ end the boys unpacked the electric piano but left the foot pedals and music stand in the box which was taken for disposal>> These issues are being sorted by the NZ office

RegardsMal Seymour

The company’s can do attitude shone through during our transaction. You made moving back to NZ easy. Thank you 

If anything I’d suggest..investing in a activity / movement app or email notification system that would help customers feel like their cargo was being worked on. That they could keep track of verses having them call your customer service line for updates. 

The biggest plus has been the people employed: from the first person to provide the assessment to the genuinely friendly and cooperative team (of two) who did the pack with me--because they had such a good ethos, such a good rapport with each other (friendly as heck) I think they all represent your company as a place where real people work, it is not just a company moving materials around.

We would like to thank the staff in the Brisbane office for being so helpful with our queries in the course of the move. They are a great firm to deal with.

Could perhaps suggest a check list to help us and you that checks all forms required had been completed. Plus a general household/furniture tick box with a field for dimensions of each item. This would help to determine the initial size of the load.