Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to others5 Star Review
Excellent Experience
We have now used Conroy for both international and domestic moves - I wouldn't use anyone else. Your price, service and overall experience is excellent. Thanks for all your hard work. Your moving team were particularly friendly and professional.
Highly recommend to anyone!
Conroy's were amazing! From the first quote to the last box being delivered. The customer service was outstanding. The office staff were extremely professional and answered all my worries, their communications with us was excellent. We were sent reminders in case we wanted to change the dates, emails to follow up with where we were at and they even sent us lots of strong sturdy packing boxes, tape and butchers paper. Their packing staff were so careful with all our items and were lovely, kind, professional and easy to deal with. They even dismantled beds, TV stands, entertainment units, lounges etc. Their unpacking staff were exactly the same - they put everything back together - we didn't have to get a screw driver out! They had solutions for a rather large fridge and small entry doors and helped us get a 40kg desk from my car! I cannot find a fault with this company. They even did a quote variation when we decided to not take some furniture and it was a fair quote. I'd use them again and again and highly recommend to anyone!
5 Star Review
I was disappointed that the delivery was not able to be made within the estimated time window. It was only a little bit late and I did like the 15 minute 'we're on our way' message.
Good Service
Good service and the team were polite and helpful.
1 Star Review
Stuff left my house unpacked. Packing was inefficient. There were two packers - one did a good job, the other was hopeless and inefficient. Now items appear to be missing.
There is no real inventory list. Items were delivered in New Zealand before I arrived and my parents were told of delivery. My travel dates were based on my having been told I needed to sign.
I feel like there is no recourse because the process has been so inefficient. When I originally moved to Australia with a different company the process was professional, inventories thorough. This experience was the opposite.
Highly recommend
Service and response was good, timely and thorough. Team is helpful and gave good advice whenever necessary. I highly recommend the company to anyone whom has removal needs.
5 Star Rating
Very happy with the service
I was very happy with the service.
Everything went smoothly
Everything went smoothly.
3 Star Review
Helena was fantastic at the start, calling me and letting me know what to expect. When it was passed from Helena, notifications then fell into a black hole. We had no updates on when to expect our goods, a best guesstemate or update on quarantine timelines and to make matters a bit more frustrating, emails and calls were not returned. Once things made it to Operations, they were pretty good. The Brisbane guys and then Sandra made it happen very quickly. The two Marks who delivered things could not have been more professional.
I found the whole contact with Conroy Australia very good and have no compaints.