Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to others4 Star Rating
Would recommend to anyone looking to move
Kept us updated regularly throughout the process. Always available to answer questions and address concerns. Would recommend to anyone looking to move.
Great customer service all through the process
Great customer service all through the process - good communication, professional, personable staff, made our move much less stressful than we expected. Very happy with the service we received. Special mention and thanks to Nigel, Jason, Kate, Clara, Dorien and T.
2 Star Rating
Whilst the guys moving the goods were approachable, the operator in charge was not interested in placing the goods at my preferred location. Whilst the ground may have been too wet to safely move the goods, an option to place nearer could have been presented / discussed. It appears all that was to happen was to unload at the closest and easiest location and be on the way.
Whilst I appreciate time is of the essence, a discussion about where to place the goods at a mutually agreed location should have been had and would have been helpful to all. This didn’t occur, in the end goods were place at the easiest location with no interest in anything else but. The next day myself and my partner relocated the items to the required destination with no issues even though they were heavy and only two of us, one being a female.
I’d suggest lead staff were trained on customer interaction and have a more approachable demeaner.
Thanks for being informative on the regular updates prior to delivery and keeping me informed of progress.
2 Stars
To begin with, the volume I was quoted turned out to be grossly under estimated so I had to pay substantially more. Then it took more than a month to leave Auckland. After arriving in Melbourne, it was cleared on 8 April but not delivered untill 29 April, even though I pleaded to get it deliverd early. Meanwhile my house garage door was rammed because the house was unoccupied, making the house unsecure. As a result, I have had to rent a storage space to hold all my stuff at additional cost and incovinience.
Daunting but they made it seem easy
The whole team were very helpful keeping us updated as to what was happening and answering the questions we had. It is a daunting thing to do but they made it seem easy.
Cannot fault the company
Cannot fault the company and all individuals associated with our move. Particular shout-out to people performing the loading and unloading. Courteous, hard-working, communicative, friendly and competent.
Please ensure that job scheduling doesn't overload these folks. Regardless of manual handling techniques, moves with access, egress and heavy articles hazards require work arounds and you only get one back.
Knowledgeable, helpful and friendly
Absolutely professional, polite, experienced, knowledgeable, helpful and friendly, beyond just the move. They got me in touch with the right people to relocate family dog, all documents required were on par and we took motorbike. Tthe moving team were great, quick and efficient. Thank you Davide, Vela and the rest of the team!
Great work
Removal boxes arrived within the estimated time, and nothing was broken or destroyed. Great work.
5 Star Rating
5 Star Rating
1 Star Rating
My furniture was broken when I received it.
I found it hard contacting the right person to talk to in your Auckland office, communication not so great. Brisbane very helpful.