Customer Reviews for local
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
92%
Of clients surveyed said they would use Conroy Removals again92%
Of clients surveyed said they would recommend Conroy Removals to others5 Star Review
Awesome blokes
Awesome blokes.
Would certainly recommend and use again
Extremely reasonable pricing, prompt, professional and friendly team. All items delivered in perfect condition. Would certainly recommend and use again. Thanks guys.
Highly recommend
Highly recommend. Their professionalism and care with my belongings made the move stress free.
On time, polite and caring
On time, polite and caring. Packing and protecting our goods was excellent.
4 Stars
Would 100% recommend Conroy's
Fantastic team, who were caring and efficient from start to finish, from the office to the crew who did the move. Would 100% recommend Conroy's. Also love that they come back and collect the boxes and paper.
Good job
Late to pick up due to short staffed, then driver got lost. Apart from that they did a good job with the stairs on a very hot day.
Very friendly and professional
Conroy Removals were excellent for my move and my partner's move from separate locations into a single new house. We originally got a quote for a potential trans-Tasman move, which didn't eventuate but we were so satisfied with them after multiple horrible move experiences, that we used them for our domestic move. The movers were very friendly and professional. The move was well priced, quick and we had no damage to any of our items. Highly recommend these guys.
2 Stars
Quite disappointed with the move. A Conroy rep came to the office to quote us and saw all the heavy items that we required to be moved. Throughout our contact some of the larger items dropped off and were no longer required (large heavy reception desk) to which they stated he did not include in the quote anyway, therefore no change to quote initial amount. We had a large compactor (filing) which had to be moved and we ended up getting rid of 24 desks that were not required in the move and the rep then increased the quote.
On our end we were cutting it fine with the removal date as we had to wait for current landlord and managment to confirm the move date and I can appreciate we did not have an exact list of items at the time of the inital quote, so there was some back and forth on our end. All of the items were initally going to level 2 of the new building, however we had a change of plans and 70% of the items went to ground level facility (which was easier for removalist).
A few days before the move the rep came back to the orginial location to check some of the items and he stated he would not be able to get out the heavy machinery from the workshop as there was no bottom bars to sit on a pallet jack. He noticed that we had a lifting device in the carpark and asked to use that for the move. I am unsure why he would quote us such a high amount for items he was not even sure he could move. I felt like he was unprepared and took advantage of the fact that we were in a time crunch. I personally packed all the items in boxes and marked them with the rooms and location to make it easier for the movers.
On the move day my manager stated that the rep said he would not be able to get the items in to the ground level bulding as there were three steps blocking the loading dock door and he could not back the truck up to the entrance. He had already been out to see the new location so he was well aware of the steps and access points to both buildings. My manager advised to go in via the front entrance as there is a ramp and double doors. My manager also noticed that the removalist staff were working non stop and was unsure if they even got a break during the move.
Overall for the amount of money paid the service should have been top tier to which it was far from it. I will not be recommending this company to other buisnesses. If we had more time to get further quotes I would have went with another company.
5 Star Rating
I am sure to recommend Conroy to family and friends
Today I would like to take the time and thank Salih who come out and provided me with a quote. Salih was contacted numerous times by myself to change the dates and quote and he never hesitated to help me, along with Kim who also provided me with seamless customer service, which made my move stress free and went out of their way to squeeze my move in due to my situation. Conroy from Sydney and New Zealand team have also provided my parents with seamless experiences twice to move from here to NZ and back again 3 years later - this ranges from Conroy people in the office to the removalist men.I would like to express my sincere appreciation to Pils and Shannon for your valuable contribution on your amazing workmanship you both did with my furniture. You both we went above and beyond and made sure I was happy with what you both were doing AGAIN to make sure it was stress free for me. Anything Pils or Shannon took apart and something was wrong with my furniture or marks on walls was always communicated with me before continuing their work. Your work will never go unnoticed and I am sure to recommend Conroy as a whole.I would also like to thank Ryan (Operation Manager) for going out of your way and visiting me in person to explain what was best to protect my furniture when wrapping.I am sure to recommend Conroy to all my family and friends.Thank you all once again.
Matt, Hugh and Barney worked incredibly hard, were very professional and friendly. They were very careful with my belongings and very helpful. Thank you.