Customer Reviews for local
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
92%
Of clients surveyed said they would use Conroy Removals again92%
Of clients surveyed said they would recommend Conroy Removals to others"Regrettably, we feel let down by your service"
3 Stars
Whilst we had some initial concerns regarding fact that not all boxes were unpacked (due to wet weather and running late for next job), Michael from Operations ensured that the boxes were collected on the day I called to advise that they had been there a week ready for collection.
"impressed by the cleanup"
Everything good. We were especially impressed by the cleanup (rubbish removal) side of the operation, which was quick and effective. Many thanks.
"service was poor"
We have used Conroys previously with no problems whatsoever however this time I would have to say the service was poor. On the removal day I was given a time of between 12 and 1.30pm. At approx 1.45pm I had to make a call to see where the men were. I was told that they were running late and should be there by 3pm. No prior contact had been made to apologise for them being late. I then had to call again at approx. 3:15pm as they still had not arrived and again no contact had been made with me to apologise or let me know where they were. I was told this time (after making a very sarcastic remark with regards to how long a job should take) that they were in Caboolture and wouldn't be too far away. At approx 3:50pm I once again had to phone and this time I requested to speak with the owner or the manager. I spoke with the Manager and voiced my disappointment. The men turned up at 4pm. I do not blame the removal men as they had a big job prior to ours and should not have been given our job as well. They worked very hard while they were here even though they were exhausted. I blame the company for overloading their workers. The whole experience this time was not enjoyable but stressful to say the least.
"I could not fault the service"
I could not fault the service provided by Conroy removals. The office staff were helpful and efficient and responses to emails were very prompt. My goods were delivered by two friendly and competent workers. Overall an excellent experience.
"Did exactly what they said and kept in touch"
Good people to deal with. Did exactly what they said and kept in touch . Just one platter broken in shipment. Would recommend.
5 Stars
"went way beyond the call of duty"
1: The two men were most polite and most helpful.
2: They went way beyond the call of duty when it was discovered that I made a mistake in thinking that the goods would fit into my one bedroom apartment. Having brought all the boxes up to the first level, they kindly agreed to back boxes that just would not have fitted into my new home. I cannot thank them enough for their kindness.
4 Stars
"very well organized"
I would like to thank all the staff involved with my move. It was a very well organized operation from start to finish. Very friendly and helpful staff
Thanks to all
"they do your company proud"
Sean and Michael were brilliant. Helpful, friendly and professional.
I was very happy with there attention to detail, caring for our goods and walls in our house.
I would suggest you pay them well to keep them as they do your company proud.
"as smooth as possible"
Absolutely wonderful could not do enough for us to make our move as smooth as possible, professional, friendly guys. Thanks to both of them for a great move.
Regrettably, we feel let down by your service. The moving contract specifically stated "Verification of packing inventory and unwrapping" and "removal of used packing material on the day of the delivery". It was with disappointment that on the day, we were left with over 60 boxes to unpack because the crew said they could not place any items on bookcases, cabinets, couch, floor, etc. If this is part of OHS law in Australia, please make sure that this is well defined in the moving contract. Interestingly, your crew assembled three tables but none was used to place items. In fact, the crew made limited attempt to use the available surfaces (kitchen counter, cabinets, etc.) to initially unpack the boxes. And at no point did they offer to use the available surfaces, nor did they say this was an option. We were unnecessarily left with boxes to unpack, which resulted in major inconvenience, nuisance, and in us missing an additional day of work. Finally, not only were we left with boxes to unpack (service fully paid for!) as we were told we had to prepare them for pick-up on a different date!
We were expecting the same level of service and professionalism provided in North America and in Europe (and by excellent Orbit). We have been moving internationally every two years for the last 10 years, and this is the first time we felt deceived by a moving company. If it was made more clear in the contract that you were not providing full unwrapping service, we would have happily pre-arranged unpacking, even in collaboration with another company, since my employer was paying for the move. We should also emphasize that we were actively helping the crew throughout the moving day to the best of our ability: my husband is disabled due to a recent injury and was unable to lift items over 5kg.
We do appreciate that when I called to enquire about what happened, Conroy's administration did provide us with some help the next day – hence, we are giving 2 stars instead of 1. On a different note, the admin./supporting service was stellar throughout the process. It was just too bad that the delivery services were so unsatisfactory.