Customer Reviews

Excellent. All our concerns were answered, every possible contingency was foreseen, emails were answered quickly and in a friendly fashion. The person that turned up to give us a quote was very experienced and full of information. The adult and young lad that turned up were very friendly and explained what they would be doing and how long it would take. We were very surpried at the care the took as we thought that we had packed most things adequately. They proceeded to wrap just about every thing in what looked like bomb proof tape and packageing. They refused help in carrying some of the stuff up the steep path from the house and up the drive. They were fast , efficient, took lots of care and even refused a tip. It arrived in Vancouver much faster than we expected. It must have been shipped almost immediately and the qoute was much less than anticipated. The lady that we are dealing with at this the Vancouver end appears totally overwhelmed with too much work and little support. Things were always going to happen and never did and still haven't. E mails went unanswered for too long resulting in phone calls. Stuff has still not cleared customs (after 1 month) . She did realise that it was a long trip to Vancouver for us and suggested that she send us power of attorney forms so that she could see to clearance. We are very grateful for that. But we still haven't got the forms. She is also trying to arrange storage in Cranbrook, again we are very grateful for that as it means easy access for us. Fortunately the delays are a real help to us so we are not too concerned about them and maybe if we had expressed a more urgent need, things would have gone a lot faster.