Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersThe guys were on time, worked the whole time.
Unpacked into rooms as requested & nothing was an issue for the,
We have been using Conroy's regularly for the last six months or so and are very happy with the service you are providing.
The australia side of this process has been amazing. Amazing communication as soon as our shipment arrived all the way through to the delivery. The new zealand side was very dissapointing. We were never told when our shipping left and also that one of our large items hadnt been shipped. It is 2 months since our stuff was collected from our home and found out from the australia side that the item hadnt been shipped. I had to chase this up with the nz team .Surly there is a check sheet when items are put on a container that states if things are missing so feel we should have been informed of this a long time ago
pleased with the services. continous updates can be improved. there were times where the team has been reactive towards giving updates.
as for the delivery, the folks arrived ahead of schedule - from the agreed 11am-12pm window, they arrived at 830 which caused a bit of inconvenience but they were pretty chilled dudes so it all worked out.
The staff in townsville and Melbourne are excellent. Could not expect a more professional and friendly service
I feel our belongings were handled far too many times. As expected goods were jam packed into the container for every available space to be filled. That being said naturally that would happen, however no care taken for placement as dents were made on 1 of our fridges, entertainment unit backing was broken like it had been kicked. Outdoor table frame was bent in 4 places like heavy boxes were placed on top with stuff put underneath to bear the weight. 1 leg was damaged thru being pulled possibly when dragged & God knows where the glass top ended up, as I watched them wrap it separately but it never made its destination. Dresser leg was snapped off because it was trolleyed into place not lifted, like we have moved so many times before. Communication at the start of our journey was poor. At destination was slightly better. Fail to understand our belongings are in your hands & yet if we do not insure thru you because of your ridiculous prices, and our goods are damaged or lost whilst in your care you are not liable??? You harp on about professionalism, but have such a big step to get there. It's like purchasing something in a shop and if it's broken you can't take it back tough luck. We have moved domestically soo many times ourselves and have packed everything ourselves with care and know how it's done. This being the 1st time using a removalist because we had to, just watching so called professionals have no order in placement, we knew it wasn't going to end well.
The phone service was excellent.The followup between teh time I dropped items off and my collection was regular and timely. The staff are very helpful and made sueful suggestions .I highly recommend the Company and its personnel