Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersVery Happy with how things went
About my contact and response from Conroy I can only say that there has always been a quick response on any query.My shipment is a completely different story. I have not been able to check on the everything that has arrived but I am devastated at the damage that I have found and the very badly packed antic lamp that is irreplaceable after having stressed about that particular item I was hoping that it would be ok but not so. Totally smashed and the box looked as if it had been dropped or thrown. When I have everything unpacked I will be forwarding pictures and claim form
Overall, great service. Door to door from Auckland NZ to Gold Coast Australia. Goods were wrapped and arrived without damage. Delivery workers offered to place items anywhere requested, very helpful, polite and couldn't do enough to help. Would definitely use again.
Great service- we were kept fully informed of the whereabouts of our shipment en route to Australia. Guys who delivered the boxes on Friday very efficient and professional. Cannot fault the service.
The pick up and packing service was amazing, only one person came to do it but he was done very quickly and everything was packed wonderfully. It did however take almost 4 months for our things to arrive I assume because of covid. When our things arrived most items were just as packed but multiple boxes we packed ourselves were squashed or had holes in it, maybe next time I will just let them pack everything. The delivery guys were also lovely packed our things away nicely.
Although a bit of a delay, our goods arrived in good condition and the team who unpacked the container were just lovely. Very helpful, quick and polite.
Well organised and helpful. My goods arrived on time and delivered by 2 lovely men. You are the only service I would use. Thankyou.
Conroys were absolutely appalling, they left two lovely packers with not enough time in NZ to do the packing so we had to leave our house with them still packing. The area manager was awesome and assured us he would oversee things as we had to get to the airport. Our furniture finally arrived in Australia 4 months later but we did consider Covid delays responsible for this. When we opened our boxes we found 2 broken TVs, broken canvas, broken frames, broken mirrors oh and two lost boxes. This is when the fun really began. The ladies we had dealt with up to this point were lovely then the matter was handed over to the claims manager in their insurance section, customer service then flew out the window, we were accused of lying, penalised for being honest, told we couldn't claim for replacement value at the country of destination as per the policy, the only reason seemed to be because it was more than we paid 8 years ago. We escalated to the general manager who frankly probably cares more about her breakfast choices than she cared about us being treated badly by here staff or being left out of pocket and still with two boxes missing. To this day we are still out of pocket as we will have to pay more for a TV than they will pay despite it being under 10 years old, we still have two boxes missing which they won't consider payment for as they wrote down the contents wrong and we can't prove what was in there and we we say we are missing things we are told to prove it and also have been told that and I quote 'Our packers did not see those' But turned out when they actually asked the packers, they had seen the items but no apology.
So if you are considering using Conroys, DON'T unless you want your furniture broken and then most of your claims for replacement items ignored or denied or unless you can prove purchase and packing for every item you have ever owned. The real issue here is that there is nowhere to go with your issue as the top management will do nothing apart from ignore what they don't like and offer no help whatsoever.
The team picking up and delivering were very good and very pleasant, however got some broken items, big one was the TV, screen was broken and was not working. But overall great experience.