Customer Reviews

I wish there was a box with the option 'unsure' as I'm not sure if I'd use Conroy again or recommend them. The initial contact was easy and we got a quote quickly but things went downhill from there. The food item and alcohol inventory lists were sent to me after I had already packed everything up meaning I had to guess. These should go out with a prelim quote so it can be completed during packing. Then the NZ office asked me to complete the exact same thing! I had to tell her I had already done it and she said she would contact Melbourne about it. Not something I should be having to sort out for her. I was confused about the process because I had got an email saying it was cleared but it actually it still needed an inspection....maybe it's just me but the process wasn't too clear. I had clearly noted my father as contact for delivery as I was overseas, his number was noted on the forms. Instead I was woken up at 4am on the other side of the world by 6 phone calls within an hour by Conroy. They were trying to call my father but obviously did not call his number, they did they did not refer to the forms once again. Then when it came to delivery I had said I would coordinate a delivery time with my father and house sitter and I was adamant about wanting my father there. But instead Conroy left me out of the organization and my father was not present for delivery. I was extremely annoyed that my wishes had been ignored. It felt like they didn't care, it had been paid for and they wanted to offload it as soon as possible. When your life is being moved it's not just about them getting things from point A to point B. There was a lot of unnecessary stress involved in this move.