Customer Reviews

The delivery (although several months delayed due to COVID-related factors) was right on time on the day. I had Chad and Arnu deliver and unpack my good. They were both amazing - friendly, helpful, and efficient. I have a really big/long headboard which was a challenge to maneuvre into my main bedroom. However, with Chad's determination and initiative, and a lot of effort from both of them, they managed to get it into the bedroom. I am very grateful that they took the extra bit of time to do this, and want to give a shout-out to both of them for going above and beyond. Chad and Arnu are hard-working and great at their jobs.   

My comment about "where can we improve?" is related to the packers in Auckland - they didn't pack all of the boxes efficiently - used too much packing material which resulted in extra boxes being filled and charged for. Despite all the extra packing material, two of my fragile items were broken beyond repair : (   

Both Dennis and Jermain were very professional and and did a great job packing and delivery of my things .

I had to ask for a deduction in the payment as the quote was supplied to us, which was more that the goods uplifted. 

Invoice for the insurance was supplied after I asked for one before making payments.

Insurance details were not explained our outlined properly

5th time with Conroys. 

Still the gold standard.

Thanks Phillip!! Once again you saved the day.

Hi, I seriously thought about this feeback.  I have moved interstate multiple times in my adult life, this is the first time i have used Conroys.  In terms of getting the quote. 10/10 was timely and responsive, polite and helpful.   The boys (men) that did the uplift were in the top 3 I have ever dealt with (possibly number 1), they were incredibly respectful and helpful, they also appeared to take care of my belongings.   The drop off was equally good, the men were friendly and quick, really appreciated their presence. 

But the communication in the middle was appalling - and this nearly made me say no to recommending or using in the future.  I realise now that the service was economy and what this meant and i also realise i could have clicked on this in the quote to read what this meant in more detail.  However, the person who did the quote responded with the delivery would take 'about two weeks' and i took that as gospel.  So when i started to contact Conroys to get an estimate my queries either went unanswered or dismissed.  It wasnt until i sent an email stating i would contact the ombudsman to get some answers that i received a detailed email of where my belongings were and when they would be delivered.  The quote as attached and i then noticed the high lighted text on 'economy' and read the attached.  

I just needed this possibly spoon fed - but explained in more detail.   I didnt really care too much when my belongings would be here, i did know it wasnt going to be a quick delivery, but i felt very ignored and dismissed and that could have easily been prevented with a response and explanation.