Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersThe process was very smooth & clear. Jaymee was great, on the ball & moved things along & provided help & advice about all the forms etc.The update system was helpful & the removal guys timely & friendly.
It has so far been extremely easy to work with you. The guys who delivered our contents were very friendly and helpful.
Your service has been amazing. - Your emails updating me weekly have been a great. I would certainly recommend your company to anyone
Very professional. Excellent service. No damages.
The only area that we were disappointed at was the gross overestimation of weight and volume of our shipment. The actual amount as picked up was under half our volume and weight allowance, however, the estimation was that at or above our limit. The pickup team was great, very efficient, if anything, some more detailed documentation would be appreciated.
Overall, the coommunication was very good, unlike the original US company Baron Removals. However, I was not happy with the petty charge for one extra lift level for my belongings to be delivered. This was not an inconvenience to the movers at all as they parked right next to the lift.
There was a lot of issues with timing and I didn't appreciate the attitude from the team who delivered my goods in Melbourne. The team in perth were friendly, so it didn't bother me when the removalists arrived at 7am instead of 2pm as arranged. However, when the crew arrived an hr late in Melbourne and continued to whinge about the boxes being packed wrong and with too much weight, I was really unimpressed. Many of the boxes were damaged but the ones which were the worst were carrying clothes or bedding, and were easy for me (55kg female) to carry so I don't believe that was the reason for the damage. It was pretty clear that limited care was taken while my boxes were in transit. I've actually had to travel back to perth now due to a family emergency and so haven't unpacked my boxes yet but hoping the damage is limited to the boxes only and not my goods.
We recently used Conroy Removals for a local move and they suggested using their hourly rate removal service. We chose to have 3 men; Peter, James and Genesis as we were moving from an apartment and felt it would be more efficient as it was some distance from door to lorry. We moved all our personal effects and wanted all the bulky white goods and furniture move which were too big or heavy for us. They arrived on time, were extremely hard working, very helpful and polite. Nothing was too much trouble for them when unloading at the new house. I would definitely use them again , and for us using the hourly rate it was less than 30% of the cost of other company quotes.
It would be good to be able to see where my goods are at, I had to email to find out if my boxes got picked up as I received no notification and was already in another state. As it was just before the Easter long weekend, I spent the weekend wondering where my boxes were, and of course all kinds of terrible thoughts happen in the vacuum of actual information.
The first time any of my house moves went off without a problem. Both the pick-up and delivery were great. The boys did a excellent job with little fuss, I would recommend them to anyone