Customer Reviews

Hi Packing in Perth was by one guy. It took him two days and he did a brilliant careful and considerate job. Loading was by two guys. It happened quickly but carefully and safely. We were disappopinted at the amount of time the container spent on Fremantle wharf. New Zealand arrival was later than expected. We received an email telling us that if were were not ready to receive goods we would be charged extra from 13th Feb onwards. We moved out of our airBnB and rented a top-end house from 10th Feb. We were ready on 10th. But on the 9th Conroy NZ say the goods are in Tauranga. Yes, there is covid and a port capacaity issue in NZ, but Conroy NZ commmunication is woeful. We asked about getting a truck to Tauranga to move the container. No reply. We get copied in emails to rail authority, all too late and lacking any sense of mattering. One email to us from Conory end with "if there are any items that require treatment such as fumigation, heat treatment, steam cleaning or destruction". A totally negtative comunication failing to account for Conroy advise we followed and Conroy's packing in Perth. When items eventually arrived 25th Feb there were 4 workers. They worked hard unloading the truck but lacked the ramps and trolleys used in Perth. They appeared reluctant to unwrap items. They had only one knife between four. We felt the need to lubricate their ethusiasm with 2 cases of amber liquid. When it came to re-constructing the beds they had no knowlege, skill or expereince. They also had no tools and were dependent on us finding tools in the 240 boxes and us loaning them tools. 50% of the re-construct was by us. Sorry, but very disappointing in terms of both commmunication and delivery service. 

The only hiccup was at the outset trying to get the goods picked up as per the dte given, but once this was done, everything flowed smoothly.  It took a very long time for the goods to travel such a short distance, but this is totally understandable due to the the huge shipping problems and port congestin etc worldwide.  But the goods arrived in good order and the delivery guys on this side were great, carried all bins inside and removed the heavy plastic wrapped put on to protect the goods during the shipping process.  

Appreciate the overall quality of services, in particular, the service attitude of the manager Steve is excellent. Always tried to help and provided solution so we did not one moment to worry the delivery of the shipment.

We felt comfortable dealing with all levels of staff we came in contact with. Particularly impressed with Josephne of your Brisbane office who got back to us with a quote within two days during the Christmas New year period when high profile competitors were taking two weeks or more to get back with a quote and Justin who made a home visit to give a more exact quote. Also impressed with the link you sent to upload pictures of our furniture for a more exact quote. Janelle did a great job responding to my requests and coodinating it all.  Our move from Melbourne to Brisbane was a difficult one with the Covid crisis and lockdowns and Conroys handled it very well. I can't praise the quality of your personel at all levels enough. They make all the difference.