Customer Reviews

Very Good, All parts.

Most imp[ortant, I was delayed ina few of the things I did,  but both Karen and Monica were EXTREMELY patient and polite throughout.

Thanks heaps, Ill definitely reccomend and use again (possibly sooner than you think).

Best wishes. R.

Your staff were very friendly and helpful to deal with . At the beginning there was confusion about completeing the correct paperwork as they did not understand is was a bequest from a deceased estate. This created delay as everything had to be redone

Then once they left NZ there was poor communication about how the goods were tracking . I had to follow up twice to establish where the good were. 

The service and professionalism by everyone was great

This feedback is only half the information at this time as I have only recieved half the shipment.

There are reasons for this, and partly it is because I caused confusion with two lots of items to be collected. There were sets of items picked up, as I had additional items after my mother passed away, I requested that my original items were delayed and everything shipped together. This was agreed.

But there were many delays in the pick up of the second set of items. There was an absolute lack of communication and I felt I was constantly chasing for updates. Items were picked up the day before I left the country.

When I did get hold of people, they were very friendly.

I did not realise, and I was not informed, that after all of the hassle the items were not shipped together and I have only recieved half the shipment. The other half has been in Auckland for over two months. No communicaiton.

I have been dealing with someone very nice in Australia to get my order through customs, paying duty etc. Thinking it was the full, combined shipment. I am concerned I will now have to pay duty fees again.

When only half the shipment arrived I rang Conroy NZ and find out that the rest was sitting in Auckland. Hopefully it will arrive this side of Christmas. 

I realise that I caused some confusion with the two pickups and detailed list of items, but the lack of communication has been really frustrating. 

The packing, pick up, and delivery teams were great, but in future I won't be using Conroy. Hopefully this feedback won't be held against me as I wait for all mum mother's belongings to arrive. :)

We had our goods collected on September 4th 2020, with a quote of 5-7 weeks for arrival. We are STILL waiting for our boxes. Your team in Melbourne gave us NO communication around the fact that there were port strikes and other circumstances that meant our shipment sat in Melbourne for six weeks after collection doing nothing, while we assumed they were on their way. Thankfully, the New Zealand team has been great with communication, and while sadly they've had to be the ones to deliver us the bad news, it was ultimately the Melbourne team's fault. 

I would only use your services again if our goods finally arrive in good condition by the end of this month and we receive an apology for the severe delays on our shipment.