Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersVela... You were a joy to dwal with - the Company is EXTREMELY lucky to have you!
Excellent service from Conroy Australia. Clear communication from when we first requested a quote. We received a call and quote within one day of inquiry. From then until when our items were collected, all correspondence was quickly answered. We took our car with us so we had a number of questions about taking car overseas and Conroy were very helpful in regards to customs and quarantine requirements. Items were collected on time and held until we were ready to hand our car over (which we did in Brisbane). Would recommend Conroy if you are looking to move countries as they are very professional in all aspects.
While I acknowledge an overseas removal is not a straight forward process, and COVID19 tadded o the layers of complexity for this move. While the pre-inspection and re-removal aspect where done professionally I rated the overall customer experience as poor due to the remaining aspects of the removal. The customer service and communication framed the bulk of my disappointment with the removal. I recived to update emails with conflicting information i.e. delivery dates and my reply emails seeking clarification were not answered. Once I was at post overseas I met up with a local Shipping agent from Swires (not the agent your engaged) who offered to find out were the shipment was. Unknown to me he sent an email to your POC request traking information of my shippment. He and I recieved a terse respons saying I have the most current update and provided no further advice. I did not recieve any further correspondance from Conroys until this coustomer satisfaction survey request. The communication supplied to me had conflicting information no traking details was not regularly provided to me. It does not take a lot of time to send a customer a email on a regular basis to let them know that you are traking the progress of the removal or if it is too much effort for you, give the customer the means of traking it themselves. I felt your Company left me in the dark and had no interest in engaging with me.
Other aspect of the removal such as packing and delivery was also poor. I was told that I could not pack any of my removal items and that it had to be done by your team. When I Finally recieved my goods in the Marshall islands and open up my ADF trunk the items inside were lose, not wrapped or packed tightly and had subsequently moved around the trunk. The delivery of the shippment took 10 days from the date the the ship docked in Majuro. The fact is if it was not for my staff, in Majuro, rining around and harrassing CenPac Shipping the removal would have taken much longer to be released. They orignally had know idea where the container was located and when they found it it was in the center of a stack of containers. Once they finally identified the container and got it out from the stack, they had no vehicles to transport it for delivery to me. At his point they said that I could come into the dock and retrieve the removal items myself. I pushed back and said they where to deliver the items and two days later the container arrived. Once the container was opened my staff and I were left to unload it and spent the afternoon unpacking the boxes.
I would not recommend you engage CenPac for future removals in the future.
This is the 2nd time ive use conroy, best service ever, staff are friendly and very helpful, delivered item not only to the door but inside as well...!!! A++++
Keeps you informed with helpful updates along the way
Excellent communication, would highly recommend
Jaymee in the office was a pleasure! She was actually quite amazing. So friendly, professional and quick to get back to me on any query! She kept me updated and was just simply fantastic even though I contacted her a few times.
however the delivery experience was another story. The crew were not friendly not professional and were intent on intimidation! They expected me to have non of my furniture unwrapped and when I requested only the furniture to be unwrapped and not the boxes he initially refused saying no one unwraps for a storage facility. Then when I said I want the furniture put in first at the back, so I could have easier access in the future to the boxes he said there going in the order as they come of!
I replied I have paid for full service and if was at my house you would not only unwrap everything!! Including boxes but put the furniture in the room and position I request. So you will take the wrapping of the furniture and put it in first.
He was then rough and belligerent and ending up leaving all the boxes out in the hall of the facility.
the manager of national storage came to check on me as she couldn't believe how rude ad uncooperative they were.
they even questioned and nearly argued the position of parking for the truck with her.
So far so good - the two guys who came to do the packing were quick, efficient and conscious of treating the goods with care. I'm sure that help for the goods to be in good condition when they arrive!
Everyone was easy to deal with. thank you
Friendly , professional ,helpful staff . The guys who did the packing and loading were excellent, professional, hard working and understanding . They did a fantastic job .
I have had no problems with my move from New Zealand to Queensland. The shift has gone smoothly and efficiently and all the Conroy staff I have dealt with have been super helpful and friendly. A special thanks to Dennis, Travis and Germaine who delivered my house pack in Queensland. Great job and my thanks to everyone involved.