Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersEverything arrived in perfect condition and was packed very well, I was however very let down by the service. On the receiving end in NZ I was not contacted and wasn't informed about when my shipment would be delivered, on my way out the door to work a truck arrived unannounced and staff delivering items were very rude and stated "someone should have called you, it's not our problem we just deliver the goods". I was pretty surprised and obviously not prepared for the delivery. The price was fair, however I know of a few others who shipped over far more items than me (whole house worth) and were charged much less or the same by Conroy. I also had less items shipped than intended and was told this would be refunded to me, however weeks later I had to chase this up myself due to communication between myself and them. Overall everything arrived in one piece and was packed up very well. The boys who packed up my place in Melbourne did an amazing job, the biggest let down however was on the NZ end and the lack of communication.
What a relief to engage a moving company that is competent and efficient. I have moved several times and Conroy in NZ and Australia did an excellent job with pricing, packing, pickup, delivery and communication. I would use again and highly recommend. Moving is often a scary and confusing time trying to compare prices on what is included and excluded and will they look after you. Conroy made this move real easy. Thank you.
Overall very good. Would have been five star if the communication had been better - an invoice was not presented for payment in a timely manner (which may have held up the shipment). More guidance on required paperwork (e.g. statutory declaration) would have been appreciated. Jenna Boardman to be complemented in clearing up the loose ends.
The unpacking by Lance and Steven was quick and efficient and very considerate and accommodating of our preferences. One relatively minor case of damage to an antique piece with a portion of decorative molding found on the ground afterwards, the remainder of the missing molding possibly lost in the packaging. Could have happened anywhere during the shipment with the overseas partner potentially also involved.
Generally very satisfied.
We were extremely satisfied with the service provided by Conroy Removals and would highly recommend this company to others. I would particularly like to mention Sharon, as she found us the most competitive pricing and communicated with us every step of the way. We felt that we could really trust Sharon, she was very personable, and she made sure things ran smoothly and efficiently. Thanks for everything!
Guys were friendly and very good, unpacked our things with care which was greatly appreciated.
We've used conroys a couple of times in NZ and now Australia. Not only was their quote the cheapest but the service is outstanding. Quick follow up and great vommunication.
We waited longer than we thought to receive our shipment - to be expected with Covid. I asked a few times for updates and information, and the person communicating with me got visibly frustrated, but later apologised.
The things came in spite of the COvid - thank you