Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersThe team at Conroy Removals took great care in transporting and storing my belongings. They were also quick to respond to changes to my original plan, and did so in an efficient manner. I will use Conroy's services again and I highly recommend them to anyone else. Many thanks Team Conroy!
Your packing and delivery staff are a delight. Nothing got broken. Whilst we appreciate that things move outside of your control your communication didn't meet our expectations and was disappointing. We were advise of a delivery day being Monday 6th or later that week. We had no contact so I emailed and rang persistently from the 6th when no delivery arrived. We had to plan alternate accommodation. I finally made contact and was advised of all your internal processes but no date could be given but likely the end of the week or early the following. The Ops Manager did not contact us. We did get a contact to ask if they could deliver our fumigated goods but were surprised when I said we had not yet received our shipment. We were later contacted and advised that delivery would be Mon13th.
Again being a week late is not ideal but the lack of contact is not so sadly our experience was not satisfactory. Please do mention that you Melbourne and Auckland packing and delivery crews were absolutely excellent.
The delivery team were friendly, helpful and efficient. Communication was good, they arrived on time, were happy to move some furniture around for me and cleared all the packaging away. I was very happy with the service and would definitely use them again.
Still waiting for a reply about my damaged furniture.
The service from Australia side of move was great. My only issue with the entire move was there was a noticeable water damaged box and one of our sectional couches has large grey spotting, which I assume is mould. So needs to be professionally cleaned.
It is also frustrating that all items fit within a smaller container despite the fact that Viking had us pay for a larger container to fit it. Understand this is not direct feedback but its important you are aware of your customers frustration when taking these jobs and how poorly quoted they are. We will be following with a similar complain to Viking.
The whole process for us was very smooth and easy. Communication and updates were excellent. The delivery crew were polite and effcient.
The team delivering/unpacking were very fast and efficient!