Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersIt all started so well. The lovely Sharon in Melbourne kept us in touch with every move and seemed very switched on. Then our furniture and boxes arrived. Much of the furniture was damaged, legs off tables (our dining room table leg parts were held together with sticky tape) and cabinets, one cabinet door smashed in (hinges and door knob ripped off), boxes marked fragile which had been squashed etc. Loads of breakages and damage. It all looked like a complete lack of respect for our beloved and antique furniture. So we contacted Sharon who tried to get us an insurance form, several times. No response from insurance guys. We eventually got a form and some quotes from furniture restorers and put in the claim. No response again for several days, remember we are sitting here in our new house surrounded by broken furniture and a dining table on three legs, so to us it was a big deal. We called the insurance guy in NZ several times, He didn’t return any calls. We tried every day and eventually got him and he told us the claim was to be paid in full minus the excess. He said it would be forwarded for payment. Nothing happened and we are still waiting on payment, we have chased the guy several times, he seems unable to take or respond to calls. We finally got him and he sent an email to the accounts payable asking when it would be paid. A lady from there has just emailed us and said she has the claim to be paid but has no date for it to be paid. That is not good enough. It is now over two weeks after our acceptance of your offer and we have had to send some furniture off to be repaired, and have some of it done, which we have paid for ourselves. Please let us know when our claim will be paid and why it is being held up. I feel the whole experience has been badly handled, the goods were physically badly handled (maybe in France at pick up) and communications here to sort it out have been woeful.
Thanks for the years of service, only thing I would say is the boys as lovely as they were, slightly rough handling when unloading the boxes but overall very happy, Thankyou.
I recently moved from nz to Brisbane with Conroys. They were very helpful & professional. Everything went smoothly. I would definitely recommend Conroys.
Excellent service in every respect from friendly professional staff except for a broken floor lamp, snapped at the base either when packed or in transit :(
Very good communication, regular updates on customs clearance and quarantine procedures. Delivery at our home was on time with very efficient staff.
Email sent to general manger regarding such a
poor servive
The delivery team was so quick to get out that they didn't unpack half of the goods. We move a lot, and it's got to be worst we've experienced. We are very easygoing, but this was really bad. A lot of goods needed to be packed into the garage, which we understand, but there were many many items that shoud've been unpacked. They also refused to install items, and said that we need to get them arranged ourselves???
The admin (office) process by Lucy was well handled, and information provided was good, and clear.
I had a box delivered which wasn’t mine - luckily it wasn’t the other way around. I guess though that, despite all attempts made to avoid them, mistakes can still happen.
Absolutely brilliant from end to end. Fast, friendly, focused and fun. Couldn’t ask for more engaged folk to work with.