Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersExcellent communication and delivery service
"quality has slipped"
Some feedback provided directly to Kim in Sydney the day after the move. Positive feedback for Harrison on the day. Thinking back over the years and times i have used conroys (IM) i would say the quality has slipped. To many items came through the front door as single lift and although some leather lounge chairs were export wrapped for protection they were roughly carried through doorway by one person, one chair damaged but i cant be sure where and how as it has been in storage long term. The level of care Syd > Melb and return was better than this recent move. I felt prevoius teams were invested and cared more, as it was with older experienced guys and they took the time to carry heavy items 2 person lift. Seemed as though the team were pushed for time and had one other stop after me. Was disappointed as I was not aware insurance was available for the move and had 2 breakages (emailed to Kim). I will acknowledge some boxes had deteriorated while in storage and i had accessed twice recently and did open cartons and didn't notice any damages on those occasions. Would i use and recommend again maybe. Thanks. Chris.
Pieces Broken On Arrival
Very nice drivers sent for pick up and delivery but only an ok service over the phone with the agents both in AU and UK to arrange pick-up, insurance and delivery. Shipping took much longer than expected and I had a couple of pieces broken on arrival which was the most disappointing part.
4 Stars
"Well done!"
Megan was an excellent communicator and the two chaps who made the delivery were polite and very helpful. Well done!
"best I have ever experienced"
The entire experience of moving our household effects, motorhome contents and car in a 40ft container was seamless, as I knew it would be as we had the same awesome service from Conroy’s 13 years ago when you moved us over from the Bay of Plenty to the Sunshine Coast. The only hitch, and completely outside Conroy’s control, is that we are still waiting for the container to arrive in Tauranga. Jaymee, of your North Brisbane office, deserves special mention. She was prompt, friendly and efficient with our various needs and inquiries, and nothing was a bother for her. She is an excellent “Director of First Impressions” for your company. I would certainly give high recommendations to anyone looking to move house. Your company is the best I have ever experienced when it comes to communication, from “go to wo”, and you should all be extremely proud of the company culture you project. Derek and Cathryn Fox
Excellent Service and Communication
Thanks to all Conroy Removals for an excellent service provided and top notch communication. Your professional manner made for a seamless process.
Really Great Experience
Communication was really good. Always emailed or called to explain what was happening. The guys who delivered our belongings knew what was happening and were very helpful. It was a really great experience. Thank you
"10 out of 10"
Yet another perfect removal performed by Conroys, this is our 3rd international removal (plus several with NZ) with you guys and we have never ever had any damage, everything has arrrived , and the service thoughout each removal has been remarkable, an absolute 10 out of 10 guys, just Wow!
Pleasant Experience
Kim and the crew were very pleasant to work with.
"friendly and very efficient"
Right from day one, the communication was friendly and very efficient.
I would certainly recommend your company to anyone looking for a seamless move.
Many thanks,
Paul Gabolinscy
Misplaced Items
- A box belonging to the Frazer family from New South Wales was delivered to us. It was labelled for Canada yet delivered to our home in Melbourne.
- Once I was completely unpacked, I realised that I was missing a few items, including two original artworks by Margie Epstein, as well as my toaster (which was probably in a box with a few other goods).
- Despite staff having good etiquette over the phone, I think that misplacing and not delivering items ranks pretty low in terms of service, since you're being paid good money to deliver items that haven't arrived.
Conroy Removals was nominated by partner in Thailand, Chiang Mai Removals. We were really happy with the service from Conroy Removals. Excellent communication and delivery service. I would be happy to call Conroy Removals for their services in the future.