Customer Reviews

Despite my concern about an antique dresser and it being measured for a crate, and us paying (I thought) for a crate, the wooden mirrored top of the dresser was not created and only bubble wrapped. Of everything we moved this was the thing that I was most concerned about and the thing I most wanted crated so it was very disappointing to find it was not crated in the end. I had made this very clear to the Conroy people in Australia who came to do the quote. Significant damage (crush) was done to our antique dinning room table which we are in the process of making an insurance claim to be repaired. Unloading in Paihia was very unsatisfactory. I acknowledge the ferry truck driver let you down and on the day the Conroy guys did the best they could under the circumstances but that said it still meant that (a) the truck that was initially used was far too big to be driven up our private road - I had warned Conroy in both Australia and in New Zealand about this on multiple times and was assured it would not happen so again very disappointing and (b) there was only 2 guys to unload over 220 items  (some large and heavy boxes and furniture). I acknowledge at the 11th hour once all the hard work had been done a couple of other guys turned up. I was not asked by the Conroy guys to help unload (I volunteered) but I spent a good couple of hours helping them because it was obvious that it was going to take a long time with just the 2 of them (compared to the 4 who packed and loaded our stuff in Australia). Despite the difficulties on the day the Conroy guys were helpful and professional at all times but it was obvious they needed help which they did not have. They seemed surprised to find we had stairs which again I had previously told Conroy about on multiple occasions. This is New Zealand after all - who does not have stairs? A few other breakages of smaller items but I guess that is to be expected given the volume and nature of the operation.

It was a very efficient move. Very helpful and careful.

Everything this side went very smoothly.  The counterparts in the UK were struggling a little - it seems the systems aren't quite geared to allow for a different Sender to the Recipient.  It's as if only one party can 'live' there, which means that communications aren't always going to the right person.  Fortunately, we know the recipients well and have been able to smooth things out by forwarding emails, etc. when required.  I'd consider that the only spot where you could possilbly look at improving.  Everything else went really great and we would be sure to use you again in the future!  Thanks again!

The initial quote and booking  stages were excellent. I queried the time it would take a few times and was told as with the website says  9-12 weeks. It wasnt until I got an email  7 weeks after my boxes left my house( 6/12) that I was told my boxes were been shipped in March no apology or explanation. I emailed my concerns I had presumed they were already en route I explained how unhappy I was and was then sent an earlier date of the end of February. At no point did anyone give an explanation as to why it was late only that the times can vary. My boxes didn’t arrive at my house until  16weeks after they left. I was impressed with the team this side I was just let down with the lack of communication and explanation of wait times. Perhaps you should extend your 9-12 weeks so you can meet expectation especially as if I hadn’t queried my boxes would she another 4 weeks later than this . 

Thank you so much Conroy's! From the get go, I had excellent customer serivce. My cartons arrived on time and nothing was broken. I couldn't recommend you guys more. Keep up the good work and I'll be sure to spread the word.