Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to others5 Stars
"It took you three months to deliver my shipment"
"Perfect service"
Conroys gave me updates as needed.
Perfect service. Moving men friendly, efficient and really good to meet.
4 Stars
"Kerry, a professional with the skills and attention to detail"
The rating of 4 for customer experience acknowledges the full experience - from original request for quote to post-removal administration follow up. If we only took into account the actual packaging, uplift and delivery, the rating would be closer to 3. The original packer (Kerry) was outstanding - all items were professionally wrapped and carefully labelled for ease of unpacking and allocation to storage/direct delivery as per our original instructions. The uplifting and delivery crews we also very good in terms of efficiency, professionalism and respect for our premises. However, the packing that was left for the uplifting crew to complete suffered from a lack of attention to detail and the professional approach as was demonstrated by Kerry. The result meant that some random items that were literally dumped into boxes (unwrapped) or in chest drawers (jewellery) appear to have been lost or if found, cannot be completely accounted for. This also meant that the original allocation of items to storage/direct delivery was unreliable or incomplete. The breakout of items to storage/direct delivery was important to the entire relocation/move, and it has left us wondering what has actually been retained in storage - and in what state - something that we will not be able to determine for at least another 9 months...despite all of the upfront effort by your sales/admin staff and us to ensure this would not be the case. I would personally still recommend Conroy - not sure about my partner - but with the caveat of ensuring that the packaging component be completed, in full, by a professional with the skills and attention to detail demonstrated by Kerry...a great statesman for the Company and its reputation.
4 Stars
"fast and efficient"
The trucks arrived on time. The 2 staffs are friendly and patience. During work, both are fast and efficient, on top of that, safety level is high.
5 Stars
5 Stars
"Truly exceptional service"
Truly exceptional service! I would recommend Conroy Removals to anyone. Thank you for your help and friendliness every step of the way.
4 Stars
"unloading container with care"
1. One box is missing despite the box was packed in the container - we were loading FCL ourselves.
2. In sydney, unloading - loading FCL staff members of Conroy Removals pack fragile item (iMac packed in original manufacturing box) upsite down with load of boxes on top of the computer box! The box was marked with numerous stickers "Fragile" "Top load only" "This way up"....even a "blind" person would see these labels so i don't understand why someone possibly can ignore signs!
Hope missing box will be found soon. Otherwise customer service was perfect, two members of Conroy were unloading container with care in professional manners.
Thank you, George
It took you three months to deliver my shipment from Sydney. You guys made our move the worst experience ever. There is no customer service. The guys would rather blame the customer than take responsibility and sort problems out.