Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersExcellent service
Great moving experience!
Thank you Conroy!
Your services are impeccable. This is the third time you have assisted my move and you have always arrived punctually and clean up all the packing materials.
Thank you again for another great moving experience!
Would certainly recommend and use again
Extremely reasonable pricing, prompt, professional and friendly team. All items delivered in perfect condition. Would certainly recommend and use again. Thanks guys.
Highly recommend
Highly recommend. Their professionalism and care with my belongings made the move stress free.
Great job
Great job by delivery people.
Overall good experience
Overall good experience but in this day and age where both parents work, you need to coordinate the delivery better. It was somewhat left to chance with what seemed like not a lot of handover to or by the delivery team.The SMS links to give status updates are good, however they seemed to stop coming after customs release. We had to find an old link and look again and even then it gave no information on planned delivery. It was up to us to chase and ask by phone where you were up to. I think you could help the customer more with updates and options on delivery. Communication solves all sorts of problems.
Isabella was excellent, knowledgeable, finger on the pulse, well aware and helpful. Thank you. The two guys that delivered from Townsville to Cairns were excellent. Thank you.
Delivery team were excellent
Good feedback on progress of shipment through customs etc. Delivery team were excellent.
On time, polite and caring
On time, polite and caring. Packing and protecting our goods was excellent.
Everything was handled perfectly
From start to finish, everything was handled perfectly. Thank you so much!
5 Star Review
Everyone is super friendly and there are a large number of touchpoints to ensure we are kept abreast of what is happening or going to happen. The only issue I had was that the quoting was very inaccurate this time around and was not amended based on my requirements, when I finally knew what I had to bring back. First time around I sent a list and measurements and the quote was based on that. This time I had no idea and just approximated on the basis that I could adjust later (I was clearing out a house and unsure what I would keep at the time of getting the quote) but the quote was not able to be reduced, even though I did not believe I had 3 cubic metres worth. In the end I added more to my load and this was accepted so I was shappy with that.
3 Star Review
Naomi Mair the sale who handled my delivery had been dishonest about the delivery time frame. I have check with her multiple time on different occasions about the delivery time, she told it would take about a week. I even checked with her again after I paid for the service cause I was concerned could not secure a rental before the delivery arrive, so I asked her regarding storage fee and redelivery fee, she still told me that it would take a week to deliver.
We drove down from Newcastle to Melbourne in rush, we didn't receive any delivery as I expected so I called and found out the delivery was scheduled a month after. I called Naomi to solve the issue and asking why would take a month to deliver cause it is way much longer than what she told me.
She changed her word to 1 week or 2, but still not make sense cause the delivery was booked 4 weeks later!
Eventually she able to book my delivery forward but she never admitted she lied about the delivery time. Because she said I don't have anything in writing.
It is okay if your company take few weeks to deliver the consignment but customers should have a choice to choose whether they accept the time or not.
Put a delivery time on the confirmation, it is not okay to lie especially delivering people household items. We have to stay in our new place no bed no cookware for 9 days until the delivery come which was unacceptable!
Made a difficult time stress-free
Very efficient, professional service. All staff were helpful and made a difficult time stress-free. The collection and delivery staff were awesome, nothing was too much trouble and they really "delivered". I am recommending Conroy to everyone!
Excellent service. Good communication. Efficient and courteous movers. Definitely recommend.