Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersBroken office chair wheel
4 Stars
2 Stars
Despite having an office here in Perth, my goods were first delivered to Melbourne and then crossed country to Perth. This may have been the error of the original agents in Singapore, but surely your company would have rectified their error. It was very long winded and should not have taken the time that it did. Once in Perth it was delivered to my home, with minimal unpacking done by the movers and no invitation to come back to remove the boxes. I was left to dispose of boxes myself.
"professional, patient and very careful"
Shane and especially Tom are very professional, patient and very careful in handling the goods.
"Very poor experience and dissapointing customer service"
Very poor experience and dissapointing customer service. The company failed to mention that they are not able to deliver my shipment within the estimated date at the time when it was obvious that they will not be able to meet the deadline. There was no advanced communication until I forced them to provide updates. Even then, the company was not able to provide new estimate for any of the next steps (i.e. custom clearance, delivery etc.). This is certaily not what I paid for and I am amazed that a shipping company could have no idea how long shipping process can take (specifically any of the steps once the shipping is unloaded at the port) when this is all they do. I was also very surprised just how unprofessional was their communication.
"constant updates"
I appreciated the constant updates of where we were in the process throughout the three months. The only thing that was incorrect was the tracking number to see where our boxes were - it said they were outside of Hong Kong when we were informed they'd arrived safely in Melbourne! Great service and quick communication whenever I had questions.
"Packing wasn’t the best"
Packing wasn’t the best from NZ, however the service i received on delivery was superb!
Fantastic Staff
Conroys and the staff involved with the Australian side of my shipment were fantastic, great communication even the truck guys couldnt do enough to help A+ service. Thank you.
5 Stars
Excellent Service
Excellent service
4 Stars
I suppose the delay in delivery was due to the size of our container but the overall experience was great.
Missing Items
Conroys were fine to deal with, however Price Packers in new zealand did the unpack and repack for customs and damaged a lot of stuff... sadly some items were also missing.
The movers in Australia broke a wheel off my office chair. They must have found it in the truck because it did not appear in the container when it was opened in NZ. Would love to have that wheel.