Customer Reviews

The two employees that delivered our goods were nice enough, and one of them stated up front that they would unpack everything, however, he said that generally when they did so, past customers had told them to stop after a short period of time (he said 20 - 30 min) because it was just "too overwhelming" for the customer. I felt this was possibly rehearsed preemptively to deter customers from wanting it done, to talk the customer out of it before they even asked. I had also asked them both to keep our front gate shut as we had cats I did not want to get out because they are frightened of strangers but found the gate left open because they were chucking the packing materials on the front lawn and for a few minutes had thought I had lost a cat because of it, only to find the cat well hidden within the house. After everything was brought in, the two employees assembled our bedframe and removed the packaging of anything they had unwrapped. After they had left, scraps of cardboard from the wrapping were found throughout the house as if the cleanup was done hastily rather than thouroughly. But the most annoying aspect of the service was the bedframe. It was pretty evident that it was slapped together rather hastily and apathetically as the box spring wasn't even sitting within the bedframe, there was about an inch of exposed rail under the boxspring on either side and the rails weren't even close to being parallel. All that needed to be done is simply measure the width of the boxspring and assemble the frame to suit that width, otherwise the bed is not stable or safe. While I understand that they were probably on a time limit, I also believe that if you're going to do something, do it right or not at all, and they may as well not do it at all if it has to be redone by the cutomer.