Customer Reviews

The crew did not assist with unpacking of cartons. Except for major items. My hair drier missing, pump for mattress missing and A very expensive full length imported coat missing. I specifically requested the assistance with the company in South Africa called Retief throughout This company assisted me with packing and unpacking because I paid for these services. But no such in Australia. Then my pedestal was damaged apart from assembling it incorrectly. The doors open in opposition. The vegetable rack items missing. The rack I asked to assemble was left on the floor. It is not only the screws but also the wheels. I asked for the original box so that I investigate I was told it is discarded already. So after going to the Web and searching the rack is redundant. I paid for these services with Retief removals. The sofa zip damaged completely. Very disappointed with the entire experience of relocation. The focus is not on service delivery but doing the bare minimum and get suck the customer for money. Unfortunately both the companies were poor. The focus is on claiming from insurance forgetting the sentimental value of these items. I would not like a response as companies from my experience protect themselves and are defensive. The reason is because I am single I am taken advantage of as there are no witnesses. So basically discriminated against as a consumer. I heard the one assistant telling she will handle the items of the carton so we can go. That's when I realised that I am been compromised. So basically between the two companies I would like to be reimbursed for the damages due to don't care attitude and items missing.