Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to others"The office staff were always kind and courteous"
5 Stars
Sir ,
I wish to inform that I have appreciated the service offerred by the compavy for my move back to mauritius, the only black spot is that I havent been well advised concerning my car, I stll havent taken possesion of my car and had a lot of complications concerning regulations in place in mauritius during my absence from the country, i didnt know that I Iwont benefit from the custom exemption if I had been on holidays in mauritius during these last 5 years {which is ridiculous} hence I,ll have to pay a lot of money to the revenue authority.
"easy to deal with"
Our experince with Conroy Removals has been great. Every person we have delt with was helpful and easy to deal with. I would have given 5 stars for overall experince but feel a little let down with the communication from the New Zealand side.
I have had to do all the chasing to find out the progress of our shipment. It wasn't until another call in that information was given that our stuff had cleared quaranteen and was heading down to Wellington. Our stuff is due to arrive tomorrow and as of 3pm today I still haven't had a call to give me a time. This is important information so arrangements can be made.
Having said that very happy with Conral Removals and would use/recommend again.
Thanks
Kevin
"ludicrous!"
Sending 2 men to unload & unpack an entire household in a day - ludicrous! Insufficient manpower for the job. All Conroy staff were fantastic to work with, but more men were needed to deal with such a large consignment. Things deteriorated further when the 2nd man retired injured mid-afternoon. In particular, Will was fantastic, but the overall experience on unpacking day was stressful & could have been avoided.
A quick look at the volume of the shipment & the packing list would have confirmed a large amount of furniture, china, crockery, glassware etc. If I had been aware that only 2 men would be on the job, I would have immediately asked for extra staff - or you could have said in advance that it would take 2 days with the staff provided. At least then we could have been prepared.
The next day, Operations kindly offered us the services of a man a few days later. We appreciated his offer, but that was too late for us. What we needed was more manpower on the day. Your Conroy phone recording refers to how stressful moving can be. Not having sufficient staff only adds to the stress. In future, I hope your company can be more flexible with the provision of extra men or at least communicate to your clients what the staff provision will be, so that expectations can be managed. I have communicated my comments to Conroy Brisbane office by phone & email, as I was very disappointed with my experience - worst move-in ever in 35 years!
"job done while keeping my lovely and demanding wife happy"
Special thanks to Mike , Trevor, Jason and the rest of the crew. Very professional - friendly and they got the job done while keeping my lovely and demanding wife happy!! Great job Guys. Well done. Thanks.
4 Stars
"such a good price"
From day one I got just the best from all the staff there in Melbourne. Thank you for all your help with getting my partners motorcycle and personal belongings here in New Zealand safely, especially for such a good price.
"Everything arrived in excellent condition"
I was recommended your co by Marty Maunsell and you did everything with excellence from my original email to Jon and quote and impeccable service on the day of delivery to the Kallangur depot. Clearly guided through the documentation and felt at ease handing over my trailer and possessions to your staff. The NZ End I got notifications of all aspects of the movement of my goods and was pleasantly suprised it was cleared quaranteen and customs with ease. Everything arrived in excellent condition and we were extremely happy with your service. Thank you again.
4 Stars
"Excellent communication throughout"
Excellent communication throughout. Very courteous delivery guys.
5 Stars
"very effecient and helpful"
Dealing with Jenna in the office was always very effecient and helpful. The 2 guys that did the removalist on the day were professional, polite, thorough and I couldn't recommend them enough.
From the container arriving we had to wait 6 weeks for our belongings. This was not the fault of Conroys, however it is hard to give a 5 star rating after such a long delay regardless of who was at fault.
The office staff were always kind and courteous. They gave accurate information at all times .
The delivery guys were great, worked tirelessly until the job was complete.
We only had one box that appeared to have been dropped with all contents smashed . This could have happened at any stage so we aren't pointing any fingers of blame .