Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersEasy to deal with
The team at both ends Auckland and Sydney were very professional and awesome to deal with
On time delivery
infromative about the delivery time and day
friendly and caring of the goods delivered
The team was in too much of a rush to put things in the house
they tried to finish the job in a day even though 2 days were allocated for the job
Q lot of the things were damaged as well
It turns out that the screws/bolts of all items that have been taken apart for packing are not packed together with the item itself.
The packing list is very high level and does not include e.g. a discription of a box with miscellaneous items or parts. Which makes it impossible to search for missing items without opening all boxes. If this was not the case, we would definitely give Conroy a five star rating.
The feedback relates to the wait time of 2 1/2 months from the time the contents arrived on the port in Melbourne to our home. We were advised it would be 2 to 3 weeks. I would recommend Conroy advises during the packing stage contents that will definelty be looked at by Customs and those contents to be put in a box clearly marked for ease of access to inspect the goods. I also recommend being clear about additional charges by Customs if they inspect your contents and that an invoice from Customs is provided versus an invoice from Conroy where you just have to accept its correct without knowing the actual time and effort put in to looking for items. The movers who unpacked our contents were excellent, great service.
From start to finish , great communications at every step of the journey from port to the address . James was excellent too with delivering and efficient . We would have no hesitation in using Conroys again
3 and a half months from the collection in the UK to here in north victoria . So much better than when my son and my wife moved out here in 2022 where each of them had to wait almost 7 months for their boxes
Thank you to Lizi and Steve
Conroy was very easy to deal with. Communication was excellent as they give you updates regarding your shipment.
The whole process was made easy by the Conroy team. I only had one breakage and nothing missing. The only issue I may suggest is the size of packages, some were just too big and heavy to handle safely. I saw the big guys struggling to handle some of packaged equipment from my garage. More smaller packs would work more efficiently for man-handling. The one breakage was a computer which was bubble-wrapped only, not boxed and as a result, the corner was smashed in and broken.