Customer Reviews

Staff we dealt with were excellent  , answered all our queries promptly and were very helpful. The packing  team were very efficient  and we were kept updated  frequently as to the progress of the shipment. Very pleased with everything.

Maybe. The service and delivery at this end was great thank you very much.

When liaising with my consultant, it was confirmed multiple times that the delivery date was the Tuesday the 4th of October as that was the date we were arriving after our big 4 day driving journey over and one of the main reasons we used the delivery service was to ensure we had a bed and a fridge when we arrived. When it was getting close to the business day ending and I'd heard nothing from the company updating me on when my things would be delivered, I rang. My consultant was alarmed that I hadn't had any contact and stated that I should have. She tried to get in contact with someone here, Perth, but there was no communication. So then we had to organise a place to stay seeing now we had been inconvenienced by not receiving our things on the expected day. The consultant said she'd call first thing the next day. I received a call at midday, she had completely changed her tune stating that it would be delivered on the Friday (3 days away). I was extremely disappointed by her justification that to have this service I would've needed to have paid more to have had it delivered on the specific day. I laughed in bitter disgust as she's always been my consultant and she had NEVER said this to me. Cheers for doing your job, great communication. So now I also had to find accommodation for the next two nights which we really did not expect. The consultant again gave no concern to the fact that we were now having to fund these extra expenses because of there clear incompetence. Absolutely disgusting and I would never recommend your services again. It's a shame as the delivery men were always kind, friendly and helpful and they are not the problem. Do better.