Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersGreat service, smooth delivery
Was smooth transition from Napier to Melbourne
Lance, the guy responsible for delivering the boxes, was very professional and responsible. I cannot speak more highly of him. I found dealing with management frustrating. The idea that it is harder to use a lift than carry boxes up a flight of stairs is ludicrous. To gouge extra money is unacceptable.
I am satisfied with the delivery and overall communication/notification of the arrival of my household goods. However, it seems that it's more about charging money than customer service. I was supposed to pay extra for the delivery of my shipment to my storage unit as it was considered to be difficult delivery due to the fact that the storage unit has lifts to some of the storage units on higher levels in the storage complex. Conroy was only going to deliver to ground level, which I agreed to. I was also supposed to pay extra for the delivery of a timber crate (that initially contained a motorcycle I had transported in/with the same shipment of my household goods; the motorcycle had to be unloaded from the crate due to border security/import inspections). I had paid for the construction of the crate as part of my contract with the overseas removal company so I did not want to discard it. In the end, I agreed to pick the crate up myself from Conroy's depot but to my surprise, it was delivered together with my household goods. Three days later I received an email that if I did not pick up the crate before a due date I would have to pay storage costs (which is understandable but communication between the office and the removal truck can be improved)
Great Job!
Good Job Conroy!
So helpful and accommodating...effortless pick up and so helpful with delivery. Communicated all the way. We were never left questioning where our goods were. The team assisted with new delivery details and nothing was too much trouble. It was totally stress free...