Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersVery good with all aspects of moving.
The service of Conroy is excellent, even though my cartons was squeezed out of the shape but that can be absolutely tolerated. Overall my experience with Conroy is good:)
Conroy has performed overseas relocation service for my family and I twice now - from the US to Australia and back again. Each time the service was superb, communication was outstanding, and the removalists/packers sent onsight were prompt, courteous and helpful. More over, our items were received in perfect condition. I highly recommend Conroy!
Moving is never stress free and interstate relocations so much more in the middle of a pandemic. Needing to be fully aware of all the ever changing Covid restrictions of NSW and Victoria with often quite different approaches, definitions and rules while necessary, pushed the concerns of being able to successfully complete my move to an extreme high. In addition to all of that, at the same time the reputation of the removalist industry took a big hit no thanks to the '2 dopey cowboys in a truck' crossing borders and spreading Covid.
Fortunately Conroy's use of shipping containers and interstate rail completely mitigated this risk and was one of the reasons I chose them. Also Conroy's were able to get around Covid restrictions on face-to-face visits for the initial assessment and quoting by the handy use of online video calls.
My main contact was Shane McClure in the Melbourne office who was very helpful and professional throughout especially navigating the evolving rules for 2 states for my move to Sydney. Expected dates and times at both ends while needing to be flexible due to evolving Covid changes were all honoured. I was also satisfied with the removalist teams speed at both ends and their awareness of both NSW and Victorian Covid rules to protect themselves, myself and the elevated concerns of neighbours.
Conroys was recommended to me as my sister knew someone who had used their services in the past 12 months. The Quote process took a while to finalise as some extra items had been added which I didn't have in the photo inventory. Once that was sorted and I checked their inventory list matched what belongings I had then everything else went smoothly. I chose the more expensive Express Freight option which was worth it as my items were collected on the exact day I wanted and then delivered to my Unit in North Queensland exactly 7 days later. It was great that everything was individually pad wrapped and went into a shipping container and put on the train for the journey north. The two Brisbane staff who came out to my town and collected my items were fantastic (I had packed boxes and small items all ready for collection). Covid19 precautions were adhered to and I had been informed by email before uplift what to expect. Rhonda my Move Manager had emailed regularly to keep me informed on details and was ready to help if I had any questions. That was reassuring as I'd booked the move well in advance so it was good to know it was all on track. I received phone calls the day before to confirm times Conroys staff would be at my residence for both uplift and delivery. Uplift was scheduled for 9.30am and the truck arrived at 9.33am. Delivery was scheduled for 8.30am and they arrived slightly early at 8.10am. So their scheduling was wonderful and suited me perfectly. All items arrived intact and were placed where I wanted them, so the delivery staff did a very good job. The only very minor issue was on delivery and set up one leg of my sofa had been screwed on the wrong way round, and it's so tight I can't fix it. Hopefully soon a family member will be able to help me sort it out.
Just wanted to say thank you to all Conroys staff who helped make my move smooth and successful.
Appreciate that you kept me well informed when ship was delayed and throughout the process of quarantine and customs clearance upon arrival.
Thank you very much! Communication was excellent and we were kept informed throughout the process.
The delivery of our boxes was on time and the removalist was friendly and professional. We would absolutely use Conroys again.
Great service and communications led to our precious cargo being delivered to our door by a helpful, courteous, hard working team.
Very pleased with Conroy Removals and will use them again for any moves in the future.
Thank you one and all.
Highly recommend Conroys Removals. Very impressed with the communication and delivery time .Great respect to the loaders and delivery staff. Very efficient and courteous. They arranged for our vehicles to be transported as well - a very quick delivery. We will use this removal company again in a heart beat. Thank you again.
Moving back home form overseas Conroys did an excellent job on storing as well as relocating the entire contents of our 7 bedroom house...was a huge job and they couldn't have been more helpful and efficient!