Customer Reviews

It all started so well. The lovely Sharon in Melbourne kept us in touch with every move and seemed very switched on. Then our furniture and boxes arrived. Much of the furniture was damaged, legs off tables (our dining room table leg parts were held together with sticky tape) and cabinets, one cabinet door smashed in (hinges and door knob ripped off), boxes marked fragile which had been squashed etc. Loads of breakages and damage. It all looked like a complete lack of respect for our beloved and antique furniture. So we contacted Sharon who tried to get us an insurance form, several times. No response from insurance guys. We eventually got a form and some quotes from furniture restorers and put in the claim. No response again for several days, remember we are sitting here in our new house surrounded by broken furniture and a dining table on three legs, so to us it was a big deal. We called the insurance guy in NZ several times, He didn’t return any calls. We tried every day and eventually got him and he told us the claim was to be paid in full minus the excess. He said it would be forwarded for payment. Nothing happened and we are still waiting on payment, we have chased the guy several times, he seems unable to take or respond to calls. We finally got him and he sent an email to the accounts payable asking when it would be paid. A lady from there has just emailed us and said she has the claim to be paid but has no date for it to be paid. That is not good enough. It is now over two weeks after our acceptance of your offer and we have had to send some furniture off to be repaired, and have some of it done, which we have paid for ourselves. Please let us know when our claim will be paid and why it is being held up. I feel the whole experience has been badly handled, the goods were physically badly handled (maybe in France at pick up) and communications here to sort it out have been woeful.