Customer Reviews

I have moved MANY times within Townsville and interstate in my time.  This moving experience was made very STRESSLESS due to the 3 men that did my move.  Not only were they friendly, however they were very respectful and efficient.  I had my 77 yr old Mother stay at my old unit while I started preparing things at the new place.  They ensured they left my lounge until last so she had somewhere to sit until the end.  I have never had such a pleasant moving experience.  I work for a very large organisation and have already told many people about my good experience.  Keep up the great work and thank you for making what can be a very stressful experience, a very comfortable one. 10/10

Regrettably, we feel let down by your service. The moving contract specifically stated "Verification of packing inventory and unwrapping" and "removal of used packing material on the day of the delivery". It was with disappointment that on the day, we were left with over 60 boxes to unpack because the crew said they could not place any items on bookcases, cabinets, couch, floor, etc. If this is part of OHS law in Australia, please make sure that this is well defined in the moving contract. Interestingly, your crew assembled three tables but none was used to place items. In fact, the crew made limited attempt to use the available surfaces (kitchen counter, cabinets, etc.) to initially unpack the boxes. And at no point did they offer to use the available surfaces, nor did they say this was an option. We were unnecessarily left with boxes to unpack, which resulted in major inconvenience, nuisance, and in us missing an additional day of work. Finally, not only were we left with boxes to unpack (service fully paid for!) as we were told we had to prepare them for pick-up on a different date!

We were expecting the same level of service and professionalism provided in North America and in Europe (and by excellent Orbit). We have been moving internationally every two years for the last 10 years, and this is the first time we felt deceived by a moving company. If it was made more clear in the contract that you were not providing full unwrapping service, we would have happily pre-arranged unpacking, even in collaboration with another company, since my employer was paying for the move. We should also emphasize that we were actively helping the crew throughout the moving day to the best of our ability: my husband is disabled due to a recent injury and was unable to lift items over 5kg.

We do appreciate that when I called to enquire about what happened, Conroy's administration did provide us with some help the next day – hence, we are giving 2 stars instead of 1. On a different note, the admin./supporting service was stellar throughout the process. It was just too bad that the delivery services were so unsatisfactory. 

Initially the service was great, I was given plenty of information and I was always able to speak to someone if I had a querey, however after payment had been made, my belongings collected and I had left the country I found that communnication was not so easy, on a few occassions I had to email multiple times before I received a response.

Overall the move took significantly longer than I had expected.

The service from Conroys was excellent from start to finish. I spoke to Jenna Boardman (apologies is that is spelt wrong) on a number of occasions awhile was VERY helpful and sympathetic to our enquires.  Also the 3 guys who moved all our furniture into the house were polite and helpful and provided an excellent overall experience to our move.