Customer Reviews

We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.

4.4 from 8,221 reviews

90%

Of clients surveyed said they would use Conroy Removals again

89%

Of clients surveyed said they would recommend Conroy Removals to others

"The best so far by a fair measure"

Review for submitted on 18/05/2015
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Excellent sales, packing (Napier NZ) storage (pre delivery) and delivery (Sydney) teams.  We have moved interstate and internationally 4 times in last 7 years and Conroy have been the best so far by a fair measure!  Well done to all associated with our move.  Rennert Family, Sydney Australia

"Piano wheels"

Review for submitted on 18/05/2015
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During the delivery my piano wheels are disconnected from the piano and your team not able to fit it. Please advise when this can be fixed. Would appreciate if you could organise someone to come and fix the wheel as soon as practical since my son need to use the piano for practice.

Thanks.

"Smooth communication"

Review for Moving Overseas submitted on 18/05/2015
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Smooth communication. Much better than the customer service that we had received by the original removalist company (Crown Relocations ) in the country of origin.

Review for submitted on 18/05/2015
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Review for Moving Overseas submitted on 17/05/2015
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Cheers guys thank youu

"Motorcycle wasn't crated as promised"

Review for submitted on 16/05/2015
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My motorcycle wasn't crated as was promised, and was impossible to get out of the container when it was on the truck, so there was a huge delay while the container was returned to the depot to be lowered to the ground to get the bike out. We didn't then have the time to unpack as much as we would have liked at this end. A number of items of furniture where broken in transit, as well as some smaller items that we only realised after signing off receipt of the goods. We found a box that was half full of packing rubbish (e.g. The cardball inner rolls from the packing tape, and a drinks can from your packers).

Response from Conroy Removals:
Dear Thomas, Thank you kindly for your feedback. We would like to acknowledge your comments regarding your motorcycle not being crated and the nature of packing. In the first instance please accept our sincere apologies. I can confirm that your feedback has been directed to management who will be in contact with you to address. With Kind regards, Conroy Removals

Review for Moving Interstate submitted on 16/05/2015
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Review for Moving Interstate submitted on 16/05/2015
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Review for submitted on 15/05/2015
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We would like to thank the Australian delivery team for going above and beyond last week. I was put in hospital for emergency surgery and my wife and 16 year old were left to work with your team. I was extremely happy with the way my wife was assisted and supported during the move into the new house and would like to use this as a platform to say a big thanks.
Doug Chappel

Sales, pre sales and shipping were all fine we were disappointed in the packing

Review for submitted on 15/05/2015
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Whilst the sales, pre sales and shipping aspect of Conroy's service were all fine we were disappointed in the packing. The packing in Australia was not finished on day 1 as the packers left at 3pm - and there were not enough of them. On unpack in the UK we've discovered mis labelled boxes, random contents placed together - eg wooden shelves with suits etc. - throughout the load. As a company Conroy has been responsive and friendly to deal with, but the poor quality of packing was a real disappointment to us and would mean that we wouldn't use Conroy in the future or recommend them, unfortunately.

Response from Conroy Removals:
Dear Paul, Many thanks for taking the time to give us your feedback. Whilst we are pleased to hear to a number of the aspects of your move were good, we're sorry to hear that our packing was not performed well. Please let us take this opportunity for offer our sincere apologies for this and any resulting inconvenience. Kind regards, Conroy Removals

Review for Moving Locally submitted on 15/05/2015
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There was one specific communication issue that lead to a less-than-efficient delivery process for the team. Despite my efforts to clearly show the type of the access @ Parriwi (by sending photos to Conroy management of all access points WITH exact measurements illustrating space dimensions) this information was apparently not made available to the removal team [Shaun, Cory, Ben & Tony]. This impacted the efficiency and time-span for the team, however, they did not waver from their ability to live up to the Conroy brand. In fact, they remained in good spirits despite the job taking longer than it perhaps should have - and they still had to get back to the depot and then get home - making this a longer day than they should otherwise have had to endure. They were a credit to the company! I suggest in future that front-line teams are fully informed to the best of operations knowledge concerning the execution of both pack-up and delivery conditions for removal contracts.

Response from Conroy Removals:
Hi Ross, Many thanks for your valuable feedback, it greatly appreciated. Your comments regarding the our internal communication has been well noted. This is an area of our business that we pay particular attention to as we are very aware of the down stream affects. Unfortunately in this instance it appears that we have missed the mark which now provides cause for review of our processes. It is however great to hear that our team on the day were able to overcome the obstacle in good spirits.

Review for Moving Interstate submitted on 14/05/2015
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From the first phone call to obtain a quote through to the men completing the move at my house, the experience was excellent. Friendly, fun and professional. You turned what was for me initially, a rather tough move into an enjoyable experience.
Thank you.
I will add that Conroy Removals was recommended to me by another satisfied customer.

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