Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others5 Stars
"delays were caused by Conroy"
Conroy removals was a fine contact for the Sydney portion of our move. However when the quarantine inspection was schedule it had to be rescheduled 2 days later than planned since Conroy "could not find 3 boxes" that were to be inspected. Those delays were caused by Conroy so it was really dissappointing to be further pushed back on delivery due to that.
"Was told my goods will take 6 weeks..."
Was told my goods will take 6 weeks to get to Perth but alas they were picked mid September and got the goods on the first week of December and that's 11 weeks and on delivery 4 boxes were missing and my wife was made to sign without both parties counting the boxes and on following up the boxes somehow were left at the warehouse and had to be delivered the day after! Your guys insisted they delivered all only to find them at the warehouse.
"Very professional and efficient"
Very professional and efficient. You have a great team working together to get the job done. We would definitely recommend your services to our friends and family.
4 Stars
"goods delivered safely and promptly"
Excellent service - communication good from moment shipment arrived, and all goods delivered safely and promptly.
"lack or beakdown in communication"
It would appear that a lack or beakdown in communication took place, a shame really because the packing in NZ was superb
"Cartons were incorrectly labelled"
Cartons were incorrectly labelled at origin and caused significant confusion at the point of destination. We paid extra for the packing servcie to be completed to a professsional standard & this was not completed. Very disappointed
"not consistent with the timeline"
I was disappointed that the move was not consistent with the timeline given to us. Our furniture remained in Melbourne for almost two months before eventually being despatched to NZ. It also did not go to Wellington, but to Auckland and then was transported by land to Wellington - which meant that delicate items such as our fridge had to deal with the vibration associated with land transport. That said, Conroys eventually got the furniture to us on a Friday (but only after a few phone calls indicating our dissatisfaction with the time it had taken). The administration staff passed us around to others a bit but I found the field staff (furniture removal guys) to be friendly and efficient. Decent blokes who went out of their way for us. Because of that I will be recommending Conroy's services to others.
"a smooth move"
apart from tv getting misplaced (still hasnt turned up a week later - has been located) and very little damage, a smooth move
5 Stars
No issues apart from 2 of the 4 boxes smashed. A plastic container shattered and a steel container buckled by handlers. Customs failed to observe the packing order which resulted in a rare and irreplaceable Ferrari monitor scratched in numerous places. Moral of the story - the shippers have no control over the yobbo's handling our freight.
The only complaint we have is the delay from New Zealand to Perth, our goods were packed on the 24th August. We were advised that it would take around 8weeks to arrive, we do realise it was only a partial container but I think we should have been advised that the time frame would be a lot longer, otherwise we were very happy with all other aspects of our dealings with Conroys and will be happy to use your services again. Many thanks Sue Hampton