Customer Reviews for australia to overseas
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
89%
89%
4 stars
4 Star
"communication to customer service was great"
The only thing I would recommend is to give more information in regards to quarantine processes. Eg. Conroy: oh so your taking your lawn mower to Australia, just so you know, you should get it steam cleaned, cause it might not pass quarantine inspection upon arrival to Australia. Customer: Ok thanks for telling me that, we actually have a close friend who does that, so I'll get that done before the conroy truck gets here. I do understand that there may have been some information in a pamphlet from conroy, and I for sure should have read this more carefully, however, the move was such an extremely stressful period that this was overlooked. It would have been an even better service had someone told me this personally at some stage throughout the whole process. And it would have saved me nearly $400. Besides the above, everything else, from communication to customer service was great.
Many thanks
"Highly recommend This company"
The over all service was of high standard, and professionalism. The people on the other end of the phone were a pleasure to deal with. The impression they gave me was that no job is too big, and if any problems arise they will solve them with great efficacy. Highly recommend This company for further removals.
"Couple of items damaged"
We had a couple of items damaged(rug, leather sofa) which the delivery guys took photos of.
We haven't yet opened all the boxes.
Can you advise the process of claiming for these items. We had insurance.
Thank you
Donna
5 Stars
"Great service & Great people"
Great service & Great people who are very easy to deal with at any time during the move. Thank you everyone.
4 Stars
"Lack of communication"
I previously used Conroy to move my items from Auckland to Wellington with a great overall experience. I decided to use Conroy again when I moved from form Wellington to Sydney. It wasnt as an enjoyable experience.
The problem was the lack of communication throughout the process. With a specified delivery time of betwee 5 and 8 weeks the delivery turned up after 10 and a half weeks. About a three weeks after pick up (12/3) we were told the items were due to land on the 25/3, and was subsequently notified on the 31/3 that they were then arriving on the 5/4. From there it took until the 11th for it to arrive, following a series of emails with your Australian team asking for an update.
With logistics I realise that things cant always be on time, but that needs to be clearly communicated. It was 25% over your conservative delivery estimate of 8 weeks. I could have saved a whole lot of grief and questions from my girlfriend on the shipping had things been clearly communicated. As an alternative, an online tracking tool allowing customers to track their delivery process would have saved both me and yourself time.
Considering how awesome the domestic delivery team in NZ is, it was a bit disappointing that my transtasman experience was so different. I would recommend you locally within NZ, but probably wouldnt internationally
"Great communication"
Very happy with the arrival of our goods. Although there was only one wine glass broken it won't alter my future use with your company. Thank you very much