Customer Reviews for australia to overseas
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
89%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersI Highly Recommend Conroy's
This was not our first international move and having come from a freight forwarding background many years ago, we are a little more tuned into the process. Gary was great when quoting and explaining how Conroy's work and honesty re car shipping - we ended up using Conroy's for the car shipping due to lack of roro's out of Brisbane. Communication in Australia and NZ with the co-ordiantors was very good, keeping us up to date with progress. The packers were careful, respectful and moved very quickly, although we made it pretty easy for them with nothing to take apart and most things in one room (we did this as I had arranged transport for a certain time so needed to make sure they got things done by that time - they did appreciate the extra effort we had gone to which which was nice. The communication for delivery was disapointing. A text message to say which day they were coming (no options given) and then a call the day before to say they would be coming in the morning instead of the afternoon as per the text. The truck that came was massive and struggled with the driveway amongst other things and as a result we had to unload everything into the garage (I needed half of it into a storage container, but the truck couldn't reverse in due to its size and capability of the driver). There wasn't much communication about what the process was and they just seemed happy to unload everything into the garage and leave us to sort it out - but maybe this was the service...I assumed that it would be more than a delivery service where they actuallly placed furniture and took away packaging. Overall we were very happy with Conroy's.
This feed back should be split. To the brisbane based team, I would use the service again and I would give them 5s. To the auckland based employee dealing with this transfer. Politely she leaves very little to be desirered, crap attitude, and a stain on this company. I have raised this issue with her manager as it would fall short in customer services that I would/should be expected and maintained.
Service Was Great
Conroy offered the best rate and the service was great, from the very 1st interaction through to the delivery of our goods. Not a single item was damaged. Thank you Conroy
The guys packing up did a top job!
Great Efficient Service
Great efficient service. All personal were really good to deal with from start to finish. Boxes arrived a bit haggered and ripped but I suppose this is to be expected and I would get heavy duty next time. I think on furniture it would be good to protect corners with an extra layer as my bed head has been chipped. I did expect more damage so if all damage could be eliminated that would be great but overall a great company to deal with. I have heard so many worse stories so i was prepared for damage. Thanks
Very Proffesional
Very happy. These guys are very proffesional in every aspect. Thanks guys
Always had a good experience dealing with janele, she makes the whole process easy and enjoyable and deals with you as a client in a very personal family way.
Kudos to the boys out the back in the warehouse who are always friendly and helpful.
I highly recommend Conroys for all you moving requirements.