Customer Reviews for australia to overseas
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
89%
89%
This is the 2nd time ive use conroy, best service ever, staff are friendly and very helpful, delivered item not only to the door but inside as well...!!! A++++
So far so good - the two guys who came to do the packing were quick, efficient and conscious of treating the goods with care. I'm sure that help for the goods to be in good condition when they arrive!
Friendly , professional ,helpful staff . The guys who did the packing and loading were excellent, professional, hard working and understanding . They did a fantastic job .
Very impressed with Conroys from Australia to NZ everyone was lovely and helpful. All our items are great so far still got some boxes to go though but no damage so far, so am very grateful
The delivery of our items took longer than was quoted (9 weeks, instead of 5-7 weeks), and we had a few damages, which we are trying to deal with through insurance - the damages were quite disappointing. But the dealing that we had with the staff in differnt areas were all good.
Thank you Conroy Removal for your fast efficient services and excellent communication from start to finish. I am super happy and greatful to all, that was involved in the process of my move to New Zealand.
Definitely recommend your services.
Dealing with the Brisbane branch was good. Unfortunately that is only half of the job done. Once my items arrived in NZ the service has been shocking. I had no answers as to where my stuff was after 2.5 weeks of it being cleared by customs. It took me chasing it up and being transferred through 4 different people(2 of them were the rudest customer service people I have dealt with) and I finally got told my stuff is still sitting down in Wellington. At least now I know where my stuff is for now.
Excellent service
havealready put a link on to Hoki Mai
Good morning,
my experience hasn't been the greatest as my paperwork was sent back and was told I'd missed a few things. Than wanted my sons passport who is still a minor as some of his stuff I bought for him are in the container. Other thing is my stuff had done everything it needed to do on the 17th of October, no one has given me an update or kept me updated to what was happening.
i sent an email last week requesting a date my stuff would be delivered to my email being sent to a person by the name of Jack who still has not responded.
I expected after customs not wanting to inspect my belongings I would of received my goods last week.
The two guys that packed our belongings on the Brisbane side were nothing but amazing!! They offered great customer service, very prompt quick and efficient.
they were just awesome!!
While I acknowledge an overseas removal is not a straight forward process, and COVID19 tadded o the layers of complexity for this move. While the pre-inspection and re-removal aspect where done professionally I rated the overall customer experience as poor due to the remaining aspects of the removal. The customer service and communication framed the bulk of my disappointment with the removal. I recived to update emails with conflicting information i.e. delivery dates and my reply emails seeking clarification were not answered. Once I was at post overseas I met up with a local Shipping agent from Swires (not the agent your engaged) who offered to find out were the shipment was. Unknown to me he sent an email to your POC request traking information of my shippment. He and I recieved a terse respons saying I have the most current update and provided no further advice. I did not recieve any further correspondance from Conroys until this coustomer satisfaction survey request. The communication supplied to me had conflicting information no traking details was not regularly provided to me. It does not take a lot of time to send a customer a email on a regular basis to let them know that you are traking the progress of the removal or if it is too much effort for you, give the customer the means of traking it themselves. I felt your Company left me in the dark and had no interest in engaging with me.
Other aspect of the removal such as packing and delivery was also poor. I was told that I could not pack any of my removal items and that it had to be done by your team. When I Finally recieved my goods in the Marshall islands and open up my ADF trunk the items inside were lose, not wrapped or packed tightly and had subsequently moved around the trunk. The delivery of the shippment took 10 days from the date the the ship docked in Majuro. The fact is if it was not for my staff, in Majuro, rining around and harrassing CenPac Shipping the removal would have taken much longer to be released. They orignally had know idea where the container was located and when they found it it was in the center of a stack of containers. Once they finally identified the container and got it out from the stack, they had no vehicles to transport it for delivery to me. At his point they said that I could come into the dock and retrieve the removal items myself. I pushed back and said they where to deliver the items and two days later the container arrived. Once the container was opened my staff and I were left to unload it and spent the afternoon unpacking the boxes.
I would not recommend you engage CenPac for future removals in the future.