Customer Reviews for local

Excellent services from start to finish!

Initially I booked packing one day & pick up next day. Then storage for a few months & delivery to a new address. I chose this company thinking I would get what I paid for as they were the highest quote and seemed reputable.  Just prior to packing day they changed  to pack and removal same day.  I requested separate days, they insisted it could be comfortably done in one day.  Packers seemed blazay, one guy in particular was very chatty After he left I checked through the cupboards where he was packing , he'd left 3 drawers and 1 cupboard unpacked making it a rushed pack for his collegues.  The packing took alot longer than they expected but insisted they would remove that same day. It was 8pmish at night and they were running to finish the container packing.  Upon delivery of the goods, (April 5th) after storage for several months, I noted half empty boxes that had bent down due to weight on top of them. most of my expensive glasses where just stuck inside of each other (which made it hard to separate without the bottom one breaking ) and many others were broken. One of the lamp shades did not have much padding and has been damaged due to packing ontop of it.  My 6 Royal Doulton pasta dishes were just stacked together and wrapped in one piece of kitchen paper. Many boxes had goods just thrown in with no wrapping or padding at all. The team leader for the delivery was disgusted with the standard of work and took photos and promised he woud report back to the company.  I emailed my concern on 26th April, no response. Then again 2nd May asking for confirmation of email receipt... , no answer , so trying to be reasonable I phoned the office  on 5th May . I was told that my emails had been received and passed onto the sales manager.  Todate 15th May I have not heard anything.  A disgusting result of bad service with zero ater service or followup for which I paid a premium price.  Obviously I will not be recommending this company.

Moving is stressful, this company made my move less stressful, from the admin lady I spoke to on the phone who organised my move to the gentleman that came to do the removal they were all lovely and did a very good job very focused and motivated and I will definitely use their services again should I need to move again. Thank you for making such an unpleasant experience much more bearable. :)

The guys were on time, polite, fast and efficient.