Customer Reviews for local
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
92%
Of clients surveyed said they would use Conroy Removals again92%
Of clients surveyed said they would recommend Conroy Removals to othersVery professional and highly recommended. +++A
From Colin who came out to assess and provide a quote, to Karen in the office, to the three preson crew who came to pack up and move my household effects I cannot offer enough praise. They were supportive, friendly, extremely efficient and cost competitive at a very stressful time. I can't thank them enough or recommend them highly enough!!!
Excellent service at both pickup and delivery The crew went out of their way to ensure everything went smoothly
Movers disorganised. Slow. Didn’t even know they were moving an apartment. Appeared shocked when I said nothing to box as we had everything ready for them [as I had said we would]
If we hadn’t had stepped in and did a lot of work we would have missed our moving in window for the lift booking. All times were provided and if they could not be met, we should have been advised.
Van did not have ramp or lift so they were tipping boxes out of it upside down, plus struggled with a 60kg washing machine [understandable]
van too small so had to return for a shelf left behind
No sofa / paintings protected on move. Leaves and dirt all over sofa. Rip to bed.
The team were friendly, helpful, thoughtful, caring and a joy to work with. I will be using your services again and requesting the same team they were that good.
We have used Conroys on a couple of occasions with our move to NZ and now back to Brisbane. Both times we have been delighted with the service your company provided both in terms of the pick up ,shipping and dleivery of our belongings and also the storage of the goods while our house was being built. Your employees were efficient and also polite.We would have no hesitation in using your services again and recommending your company to others
Strengths
- The inital consultation with Colin was great, very professional and the team actioned our move very quickly.
- Customer service teams have been responsive to my queries via email and phone.
- Insurance was left off my storage quote, hence we got a suprise when we got our first bill. The team was flexible in their approach in handlng this issue.
Weakensses
- Slopping packing job all round, including:
- Failure to wrap our items properly has lead to a LOT of damage, if these items were wrapped we would not be having this problem and now submitting an insurance claim... Our floor lamp has been bent, scratched soiled due to careless packing & no protection, dining table legs have chucks of wood removed, sofa bed memory foam and structure of the couch is ruined, bedroom lamp base cracked, bedside table has scratches & brass has discoloured due to no protection and dining chairs have all be dented and gouged - all this damage is unrepairable and a result of poor packing and care.
- Our books have been bent - felt like thrown into a box instead of well stacked
- Clothes were chuck in with shoes and other items and are now completely soiled - suprised conroy does not use porter robes or pack items like suit jackets in a more nurturing way - instead there were scruched up and thrown in with all sorts of items together!
- Movers on pick up in Sydney were very unprofessional, aruging and swearing at each other in front of me - it is clear they did not have a good relationship.
guys were great - went out of their way to help me
I couldn't fault the moving experience with Conroy at all. Every aspect was perfectg and it made they move very easy for me.
From getting a quote to finalising the account Karen was super helpful and friendly. Ryan and Mark were very professional and were just nice blokes. They did things professionally and listened to the various ‘foibles’ of moving out of a heritage listed apartment. Will definitely use Conroy for our next move. Professional, great value and excellent service! Thank you!