Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to others1 Star Rating
1 Star
I have been waiting for nearly 6 weeks after my arrival date to NZ mid October till early December and have not got my vehicle or furnitures. Renting car weekly 500 dollars, sleeping on a mattress on ground, using public washer machine to wash my clothes, need my work equipments in boxes. Such a messy situation.
Microwave still being searched for! cant find a box that had frypans. 5 hr drive tomorrow to find if they are still at the house.
Excellent service leaving Australia but here in New Zealand is a totally different situation. Very very poor communication I.e returning phone calls is not in their vocabulary. They have lost part of our consignment I.e TV and sound bar system and show zero concern.
My complete sound system/ record player was damaged. It is my favourite item and has been damaged beyond repair. My lamp was also damaged which was annoying, but not the end of the world. The record player being damaged was so disappointing. The whole reason I didn't mind paying a premium price for my stuff to be shipped was so that I felt assured that my high end record player, amp, and speakers would get to me safe and in the same condition I left them. Not sure what I would do next time, but it has scared me to use this service for anything of value being shipped trans tasman.
I found the "service" with Conroy’s TERRIBLE. I have moved home internationally on many occasions, and my experience with Conroy’s was by the worst. The problems started in Australia, with Gary doing only a cursory 10minute review of my household contents. I then received a 1-line quote with little explanation and no breakdown of the cost. Despite email enquiries and conversations over the phone, I could never get an answer. In retrospect, I should have realized the company was dodgy and not proceeded.
The movers I had were nice, and very hard-working... I have no complaint about them. However, one pointed out to me that the Conroy movers who had previously moved some of my household goods into temporary storage in my garage had packed heavy items on a clearly-labelled box containing a print. This had caused the glass to shatter and destroyed both the print and the frame. The Brisbane office refused to acknowledge my emails about this, or offer any apology or compensation.
Lack of communication has been a theme throughout my experience. As a result, there is a sense that Conroy's is withholding information so that they can then bill you for undisclosed charges. I am now experiencing this with the NZ office where they claim it is "international standard" to start charging storage costs from when a ship arrived rather than the date that my goods cleared quarantine. Instead I'm told that they delayed inspections (without informing or discussing this with me) as delivery wasn't a priority.
Staff in the Christchurch office could also benefit from additional training in communication and customer interaction.
We had our belongings picked up the first week of September, 2023. We just received delivery of our goods--almost 7 months later! Not exactly expedient.
Good things: arranging for transit was smooth; service folks who came to pack up and remove our belongs were EXCELLENT; delivery once the US company picked up the goods from the warehouse was also EXCEPTIONAL.
Things that need improvement: communication--even if I followed up on to where we were in the process, response time was not any where near timely. Obviously, taking seven months to ship my belongings is not any where near acceptible. I could not in good conscience ever consider recommending this company or consider ever using them again. Disgraceful service.
My pick up was 7 March. On 9 March I wrote a detailed email outline the significant issues with my pick up from Sydney. Nobody has answered any of my questions.
the delivery to Melbourne resulted in me receiving two matresses. I only have one matress. We are working through the boxes. I'm afraid there are things missing now.
We had to push and chase up three times to get any reply. I realise customs are hectic but the service was poor with lack of follow up and only when we got annoyed did something happen.
The service is very poor, Lying about delivery date at the time of getting your stuff on board later on, they just keep giving you reasons for not getting items delivered.too many broken items in the boxes because they do not handle your item with the needed care I had glasses broken. I had table broken. I had pictures broken call them. They said it's not our fault because you don't have insurance.
Used Conroys for a small move boxes/bed/bedside Melbourne to Perth. Had to chase paperwork both ends, when my delivery arrived via 3rd party delivery Keys (within quoted timeframe) my bedside table not delivered and then advised broken and still in truck, a box missing which was not even advised on delivery and a few items of glassware carefully packed were broken. As it was a small move I did not take insurance but when I advised Conroys of my disappointment in the condition of my items was basically told there was always " an inherent risk of damage to my items" and as I didn't take insurance they were not liable. I am still chasing my missing box and no response to emails. I have moved all over Australia 4 times/complete house lots and this has been my worst experience so far. Appalling lack if care/customer service.Will never use or recommend again.
This is largely a criticism of your partner in the UK, Pickfords. But although there was some small print about "additional fees may apply" they did not give any meaningful information about the cost and so the additional $400 customs fee was a surprise. This was for one suitcase. A process which takes 10 minutes at an airport apparently takes days and costs hundreds of dolars when sent by sea. I would advise anyone with a small amount of goods to just go by air. It works out cheaper when you include the customs fee and avoids the months of lost time.Shipping by sea also involves much more pointless paperwork for these relatively small items. Would not recomend.