Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others1 Star Rating
1 Star Rating
Items were packed in October 2024 and weren't received until March 2025. Goods were received in Sydney in December 2024.
My family used Conroy's for two moves from Tauranga to Cambridge. They are still unpacking as each box was a lucky dip on what was within the box. There were garage items included kitchen boxes and vice versa.
After 15 plus moves this was the worst by far.
1 Star Rating
Need big improvement of communication and also letting people know by phone that it will be done by train. It also took forever to come to my place and on top of that, people who picked up items were a disgrace, rough with my items, damaged a lot of things and on top of that, people dropping it off were better than ones that picked them up. My items took forever to come to Sydney and were very late to deliver on time that I thought were supposed to come.
1 Star Rating
Used Conroy to ship items overseas and arrived damaged.
1 Star Rating
1 Star
Work done to pack our stuff was good. Crew that came to our place in Sydney was friendly. The shipment was done in a very unprofessional manner. We were told about an ETA and it took more than double to triple the time that was communicated to us. We had to shift from one hotel to another, to another place to accommodate ourselves. We have had so much personal headaches and financial damages due to this carelessness. We dont understand why Conroy removalists put our container on a transhipment vessel that stopped at so many locations / ports on its way to Dubai. As a result of this extra long time, some of our equipment got damaged. This is totally not acceptable and does not suit the repute of a company that was referred to us by someone. Work done by the local team in Dubai was also good. However, we have lost trust in this service for future due to the fact that we were kept in dark on the transhipment vessel shipment - maybe to save some bucks as these shipping lines are typically cheaper than the dedicated ones! Unless Conroy management team talks to us and gives assurity, we will not be recommending this service to anyone, rather will share our true experience with everyone who asks us. Four families from Australia are shifting to Middle East & Europe in the coming months and they asked us for removalists - we are not going to recommend Conroy becasue of the bad experience we have had!
1 Star Rating
This is largely a criticism of your partner in the UK, Pickfords. But although there was some small print about "additional fees may apply" they did not give any meaningful information about the cost and so the additional $400 customs fee was a surprise. This was for one suitcase. A process which takes 10 minutes at an airport apparently takes days and costs hundreds of dolars when sent by sea. I would advise anyone with a small amount of goods to just go by air. It works out cheaper when you include the customs fee and avoids the months of lost time.Shipping by sea also involves much more pointless paperwork for these relatively small items. Would not recomend.
1 Star
I have been waiting for nearly 6 weeks after my arrival date to NZ mid October till early December and have not got my vehicle or furnitures. Renting car weekly 500 dollars, sleeping on a mattress on ground, using public washer machine to wash my clothes, need my work equipments in boxes. Such a messy situation.
Microwave still being searched for! cant find a box that had frypans. 5 hr drive tomorrow to find if they are still at the house.
Excellent service leaving Australia but here in New Zealand is a totally different situation. Very very poor communication I.e returning phone calls is not in their vocabulary. They have lost part of our consignment I.e TV and sound bar system and show zero concern.
My complete sound system/ record player was damaged. It is my favourite item and has been damaged beyond repair. My lamp was also damaged which was annoying, but not the end of the world. The record player being damaged was so disappointing. The whole reason I didn't mind paying a premium price for my stuff to be shipped was so that I felt assured that my high end record player, amp, and speakers would get to me safe and in the same condition I left them. Not sure what I would do next time, but it has scared me to use this service for anything of value being shipped trans tasman.
This move took from August until end of March. I received a text about delivery with no date. I received a call on 20/3/25 checking ok for delivery 21/3. I advised the girl I knew nothing about delivery on 21st and I was working and not home. She advised she'd look at another date and call me back. On return from work on the 21st I found the three large pieces of furniture and a box had been delivered and dumped in my bedroom! My nephew had happened to be in and knew nothing about this delivery. The furniture should have been put in the garage, instead I couldn't move in my room. I called the office and got a lovely lady in Brisbane. She tried to contact Sydney office - no luck there and advised she'd get someone to call me on Monday !! I'm still waiting for the call to explain why this was delivered without my approval. Service was awful . I got charged another $590 for custom clearance, which I wasn't advised about when booking this removal.