Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersThe contents of our apartment were to be split, going two ways, some to Australia and some to Wellington. These instructions were not fully followed, with some items being sent to the wrong destination. One item (Dyson vacuum) disappeared. Three items were broken.
I was told that my stuff would be shipped out on the and arrived in Brisbane on or around the 7th of December. It wasn't until I made contact to see if everything was going that I was informed that my stuff was sirring in Auckland. I feel that contact from your company was very poor and nobody tried to touch base to let me know what was happening. I then had more issues in Australia as once again I had to touch base to find out where my stuff was as nobody reached out to inform me of any delays, of which there were. I then received an email letting me know that my stuff had cleared quarantine and would be delivered soon, but no date was given to when this would be. After about a week of not hearing from anyone I emailed the contact person in Australia and also called her to no avail. I then found another contact number where the gentleman on the other end found out my delivery date which was Thursday 25th February and the two guys who dropped it off were really great. I feel insight of all my raised concerns that the price I paid was not worth the service I received, and was put out of pocket as I required to go out and purchase clothing while waiting for my shipment.
Hi Packing in Perth was by one guy. It took him two days and he did a brilliant careful and considerate job. Loading was by two guys. It happened quickly but carefully and safely. We were disappopinted at the amount of time the container spent on Fremantle wharf. New Zealand arrival was later than expected. We received an email telling us that if were were not ready to receive goods we would be charged extra from 13th Feb onwards. We moved out of our airBnB and rented a top-end house from 10th Feb. We were ready on 10th. But on the 9th Conroy NZ say the goods are in Tauranga. Yes, there is covid and a port capacaity issue in NZ, but Conroy NZ commmunication is woeful. We asked about getting a truck to Tauranga to move the container. No reply. We get copied in emails to rail authority, all too late and lacking any sense of mattering. One email to us from Conory end with "if there are any items that require treatment such as fumigation, heat treatment, steam cleaning or destruction". A totally negtative comunication failing to account for Conroy advise we followed and Conroy's packing in Perth. When items eventually arrived 25th Feb there were 4 workers. They worked hard unloading the truck but lacked the ramps and trolleys used in Perth. They appeared reluctant to unwrap items. They had only one knife between four. We felt the need to lubricate their ethusiasm with 2 cases of amber liquid. When it came to re-constructing the beds they had no knowlege, skill or expereince. They also had no tools and were dependent on us finding tools in the 240 boxes and us loaning them tools. 50% of the re-construct was by us. Sorry, but very disappointing in terms of both commmunication and delivery service.
Some of my stuff arrived damaged and our mattress's has still not arrived after being given to somebody else. I dont know how this happened as I paid for a whole container, clearly someone else's stuff was put in our container meaning I paid for other people stuff to be transported!!...not happy I will.no longer be accepting the mattress as it has been with someone I dont know for over a week and for hygiene purposes I will not be accepting it and will be putting a claim in for a new one!...terrible service conroys!!
My toolbox was dropped, scratched and tools are missing from it even though it was locked. The lid is all Bend and damaged on the corners. Very disappointed with the end result of it.
The initial experience with sales and having a quote done was fantastic. Despite a small hiccough which led to sales being late for the quote, we were happy with the service. Communication leading up to packing day was sometimes very good and sometimes very bad. No phone calls were returned, and only some emails replied to. But if you got through to someone on the phone they were all very helpful. Packing day did not go as promised. We were told we would have multiple packers and uplift would start on the first day. We were then told we would have only one packer, no uplift on the first day. We expressed concern with only one packer and were reassured it would be fine. It was not. The packer came back with help on the second day (the day planned for uplift). Uplift then happened on a third day which we were promised would not be required, and thus had not taken into account when planning leave from work etc. Uplift was quick, the packers and movers on that day were brilliant, and we felt as though our belongings were being taken good care of.
Our goods arrived in New Zealand with a roughly accurate timeframe despite Covid-19. When everything was delivered the packaging on many things had been damaged. Our larger items were being dragged along the ground. Heavy boxes were stacked on top of delicate items like our TV. Packaging had been removed from the weightlifting equipment and stickers placed directly onto the equipment, I don't even know how to get these labels off but they're stuck onto multiple items really well. We were told some items were still being cleared by MPI. We were then told that they were actually already cleared but they had just forgotton to pack them onto the truck. When this second delivery happened they were hours late and didnt care.
We also had a car moved. We were really impressed with the care taken by Sydney when they received the car. However on arrival to New Zealand we could see issues. Conroys was informed that the car would not start, however someone had clearly tried to. Additionally, there is a small scuff mark that was not there before.
Really really disappointed with the lack of care taken with our belongings, and with organisation/honesty with communication. We had had a good experience with Conroys years ago, and can safely say that the quality of care and business has gone downhill since then
Worst experience I have ever had before, I have taken it up with the QLD Branch Manager Shannon OLeary, didnt get anywhere with him so I have escalated it to the director. Awaiting a response.
Many thanks to the Australian team. Well done. Unfortunately your Napier, New Zealand team let you down. Imagine how i felt when they backed in and opened the truck and loe and behold they have a whole pallet from my previous consignment. Wow so annoyed.
Communication was poor. Initial information was that the container was to be delivered to Brisbane. After asking why, a reply came after 2 days: a mistake in the system. Communicatin was minimal, if any. Only some repetitive sms messages from Brisbane, no information from Fremantle. Whatever information about Fremantle was sent, was repetitive as well. Timeline for delivery that I requested, was not given. Out of nowhere came a question whether the container could be delivered the next day which was not convenient. Then there were delays, apparently because of lack of truck cpacity.. I still have no idea of the name of the company that ultimately delivered the contents of the container. There have been damages and I have no idea where to claim.
Utterly poor performance and as far as I am concerned, never again
It's been 3 months still waiting
While I acknowledge an overseas removal is not a straight forward process, and COVID19 tadded o the layers of complexity for this move. While the pre-inspection and re-removal aspect where done professionally I rated the overall customer experience as poor due to the remaining aspects of the removal. The customer service and communication framed the bulk of my disappointment with the removal. I recived to update emails with conflicting information i.e. delivery dates and my reply emails seeking clarification were not answered. Once I was at post overseas I met up with a local Shipping agent from Swires (not the agent your engaged) who offered to find out were the shipment was. Unknown to me he sent an email to your POC request traking information of my shippment. He and I recieved a terse respons saying I have the most current update and provided no further advice. I did not recieve any further correspondance from Conroys until this coustomer satisfaction survey request. The communication supplied to me had conflicting information no traking details was not regularly provided to me. It does not take a lot of time to send a customer a email on a regular basis to let them know that you are traking the progress of the removal or if it is too much effort for you, give the customer the means of traking it themselves. I felt your Company left me in the dark and had no interest in engaging with me.
Other aspect of the removal such as packing and delivery was also poor. I was told that I could not pack any of my removal items and that it had to be done by your team. When I Finally recieved my goods in the Marshall islands and open up my ADF trunk the items inside were lose, not wrapped or packed tightly and had subsequently moved around the trunk. The delivery of the shippment took 10 days from the date the the ship docked in Majuro. The fact is if it was not for my staff, in Majuro, rining around and harrassing CenPac Shipping the removal would have taken much longer to be released. They orignally had know idea where the container was located and when they found it it was in the center of a stack of containers. Once they finally identified the container and got it out from the stack, they had no vehicles to transport it for delivery to me. At his point they said that I could come into the dock and retrieve the removal items myself. I pushed back and said they where to deliver the items and two days later the container arrived. Once the container was opened my staff and I were left to unload it and spent the afternoon unpacking the boxes.
I would not recommend you engage CenPac for future removals in the future.
Very disappointed that the staff had no idea of the extra things needed to bring a car that was project car. It could not be driven and was back to steal case. Gary was rude and spoke to my wife unprofessionally, yes she was upset but she did not deserved to be yelled at. As soon as they had our money the company did not care or were at all helpful. Upon opening our boxes every glass item was broken. We will never and will ensure others use Conroy's again.