Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersI am not sure how I can give you an overall experience as I still haven't received my goods.
Due to Covid 19 everything was put on hold, I am still waiting. I can't say that the communication from the NZ end has been great, that could be due to the fact that people were working from home. Plus, I certainly wasn't happy to be told that I was going to be charged for storage because my goods couldn't be delivered.
It wasn't down to me that my goods couldn’t be delivered and it was wasn't down to Conroy’s that you could fulfill your contract to deliver them. Covid19 wasn't anyone fault, but I still don’t understand why I was going to be charge. So, no not happy.
I have now just received a phone call telling me that my goods are ready for delivery. What seems to be ironic, is that I had email Sophie in Tauranga plus also speaking to another person explaining in detail that I was stuck in Auckland and that I had arranged another person to oversee my delivery, so could they please make contact with that person when my goods were ready for delievery. The messages weren’t passed on as the guy that rung me to make arragements had no idea. So again, "communication"
I can say that my household item and personal belongings were pack in Perth and my service was good. I would have liked a little bit more detail put on my copy of the inventory I received after everything was packed up, plus it’s not really legible .
Would I use your service again, I am not sure on that, Would I recommend Conroy's to other's if I went from my past experience with Conroys yes I would
Diane Ibell
I repeatedly advised I needed my goods to be cleared in Italy. Regardless they were sent to Rotterdam where they are now stuck. Even before the borders closed I had the chocie of paying $1000 to clear them there; or tto change my residency status in Italy to have them cleared in Italy where I have diplomatic status. As a resultt I have nothing, I will be paying storage. And I still have to decide how to cover the extra cost, and find ways of changing my status in order to get my goods. I AM SO ANGRY. I have the screenshots of my repeated requests, and the assurances from all the COnroy staff that it will be cleared in ITALY. I have also let you know my predicament, and have yet to have anyone offer assistance, or any compensation.
Still missing one box and no answer to my emails
I'm not sure if this feedback form is meant to be for our first consignment or for both consignments; I'll assume both.
The lack of communication has been astounding. From unanswered emails and questions, to asking for forms that have already been submitted- Production seem to just not care. We were already getting very frustrated with the service, but then to be told at the end of the first packing day that we need to bring everything down from the attic ourselves because of H&S- unacceptable. That was the night before we fly out, spent clearing an entire attic. The H&S issue should have been raised during the home visit.
we have just been informed our goods will be delayed an additional 2 weeks. That's ok, I understand things happen, but why am I hearing their departure from Sydney will be delayed after the date they're meant to already be in Auckland?
if honest, I have never felt so frustrated with a service before- we felt incredibly alone during the process, and the lack of communication has been terrible.
My goods arrived weeks after I was told they would, I was told many different things about where they were and when they would arrive, and the goods arrived damaged. Will not be recommending.
Unhappy with service and lack of communication
no problems with service at the start. Pack/uplift all good on 25 Nov. We moved overseas 13 Dec yet our goods not even dispatched by Air until 4 Jan and then in two lots. There was plenty of time to get the goods to us before xmas. Resulted in us spending 3 weeks longer than necesssary in a hotel without our essential items that we had expected prior. Not good enough. Toll informed.
Still waiting for a reply about my damaged furniture.
I was quoted my grammars would take 7 to 9 weeks for goods to be delivered to Nz address, it's going onto 11 weeks, not happy at all
I do not really know how t rate my experience. I droped off my stuff on July 27, 2019, I was told it would take up to 3 month to reach destination.
The shippment arrived at Vancouver port aound Dec 1, 2019
I have not received them yet.
That is really disappointing
Horrible experience. Rude and aggressive team in London (in my opinion) who caused stress and demonstrated very little interest in customer interests