Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersGood afternoon,
I made a complaint about the professionalism of one of the employees who was apparently sacked as a result. I had a follow up conversation with Dean on Friday 9/10 from the Perth office about some sort of resolution, as what we paid for we didn't get, half our stuff wasn't unpacked nor assembled. The staff member ruined a $5500 tv with the box cutter and was just generally rude. I don't want to deal with the Perth side of the operation, clearly they aren't up to it. I have yet to here back almost 1 week later. I have been left to unpack my house by myself, we have a 4 week old baby, as if moving country and having a new born isn't stressful enough.
Too often I was lied to by staff and kept catching her out on her lies. She told me the reason why my contents had to be split from my vehicle in a 20ft container that I paid for. Was due to me looking the soft-lift lid of the ute. I showed them when I dropped there ute off at the depot how to open the lid and I left it unlocked for them. Than she tried to say after I drove it into the container, they could not fit down the sides to put some of the contents in and that they were concerned they contents would damage the Ute during it's voyage. I told her, I did not park the Ute in the container that was your staff. Therefore my contents were shipped in another shared container, causing an even longer delay and to top it off I received my ute with a flat battery and a alarm that needed to be reset. The same staff member told me on the phone that I should not have turned the alarm on, I explained to her once again, that I did not drive the ute into the container. I felt ripped off that I paid for a service at a high price, and did not receive it.
We moved from Austrlaia to New Zealand with Conroys, and we moved with Conroys internally in the 5 years we lived in NZ.We would not move with you again - and we are moving internationally again in 12 months.
We received 3 removal quotations - one from Crown, one from Allied Pickfords and Conroys for this move. Every quote had a full household inventory and every quote was for 2-3 people for 3 days. Allied Pickfords was actually slightly cheaper but we went with 'the trusted company we knew'. Unfortunately Conroys didn't read the inventory and didn't supply enough staff to complete the job. I had to pack 1/3 of our house in the middle of the night to get the job done. Things were broken. Staff had 'altercations'. We were asked to stop traffic on State Hwy 6! Conroys took an extra day to complete our job and this negatively impacted our house setllement and travel plans. Our clothes were used as 'packing support' and boxes were mislabelled and things are separated. We have had to unpack every single box to find linen, clothes and items. We won't use Conroys again.
I have move items twice using Conroy Removals. The service I have recieved at the Melbourne end is fantastic. Genuinely personal and seemless. The NZ end was extremely frustrating. Requests to accept an excessively expensive freight quote was the response to my multiple requests to multiple people for weight and dims. Calls were not returned when I was advised that they would be. Emails were ignored. I went back to my Melbourne contact (Janelle) who sourced the information I was looking for very swiftly from the same people I was asking. Caroline and Monica were the main contacts in NZ. Both were almost impossible to contact. Others were involved in the end when I made multiple calls for information. I will use Conroy again, but I will request that all dealings are managed through the Melbourne branch.
Lack of responsiveness / poor communication / no transparent communication of fees / lack of exchange with partner company in Europe (not even knowing who he partner was / I had to give contact details of the firm)
call center not replaying during Perth business hours and during the delivery of the goods (questions and concerns could not be raised during delivery phase in the afternoon Perth time which caused wrong service expected)
Horrible experience. Rude and aggressive team in London (in my opinion) who caused stress and demonstrated very little interest in customer interests
I am not sure how I can give you an overall experience as I still haven't received my goods.
Due to Covid 19 everything was put on hold, I am still waiting. I can't say that the communication from the NZ end has been great, that could be due to the fact that people were working from home. Plus, I certainly wasn't happy to be told that I was going to be charged for storage because my goods couldn't be delivered.
It wasn't down to me that my goods couldn’t be delivered and it was wasn't down to Conroy’s that you could fulfill your contract to deliver them. Covid19 wasn't anyone fault, but I still don’t understand why I was going to be charge. So, no not happy.
I have now just received a phone call telling me that my goods are ready for delivery. What seems to be ironic, is that I had email Sophie in Tauranga plus also speaking to another person explaining in detail that I was stuck in Auckland and that I had arranged another person to oversee my delivery, so could they please make contact with that person when my goods were ready for delievery. The messages weren’t passed on as the guy that rung me to make arragements had no idea. So again, "communication"
I can say that my household item and personal belongings were pack in Perth and my service was good. I would have liked a little bit more detail put on my copy of the inventory I received after everything was packed up, plus it’s not really legible .
Would I use your service again, I am not sure on that, Would I recommend Conroy's to other's if I went from my past experience with Conroys yes I would
Diane Ibell
I repeatedly advised I needed my goods to be cleared in Italy. Regardless they were sent to Rotterdam where they are now stuck. Even before the borders closed I had the chocie of paying $1000 to clear them there; or tto change my residency status in Italy to have them cleared in Italy where I have diplomatic status. As a resultt I have nothing, I will be paying storage. And I still have to decide how to cover the extra cost, and find ways of changing my status in order to get my goods. I AM SO ANGRY. I have the screenshots of my repeated requests, and the assurances from all the COnroy staff that it will be cleared in ITALY. I have also let you know my predicament, and have yet to have anyone offer assistance, or any compensation.
Still missing one box and no answer to my emails
I'm not sure if this feedback form is meant to be for our first consignment or for both consignments; I'll assume both.
The lack of communication has been astounding. From unanswered emails and questions, to asking for forms that have already been submitted- Production seem to just not care. We were already getting very frustrated with the service, but then to be told at the end of the first packing day that we need to bring everything down from the attic ourselves because of H&S- unacceptable. That was the night before we fly out, spent clearing an entire attic. The H&S issue should have been raised during the home visit.
we have just been informed our goods will be delayed an additional 2 weeks. That's ok, I understand things happen, but why am I hearing their departure from Sydney will be delayed after the date they're meant to already be in Auckland?
if honest, I have never felt so frustrated with a service before- we felt incredibly alone during the process, and the lack of communication has been terrible.
My goods arrived weeks after I was told they would, I was told many different things about where they were and when they would arrive, and the goods arrived damaged. Will not be recommending.
Dealing with the Brisbane branch was good. Unfortunately that is only half of the job done. Once my items arrived in NZ the service has been shocking. I had no answers as to where my stuff was after 2.5 weeks of it being cleared by customs. It took me chasing it up and being transferred through 4 different people(2 of them were the rudest customer service people I have dealt with) and I finally got told my stuff is still sitting down in Wellington. At least now I know where my stuff is for now.