Customer Reviews

Justin was lovely throughout the quoting process and arranging pick up whilst I was overseas. So I thought everything was in good hands. 

I had even recommended a friend use your services to move to NZ after dealing with Justin 

However my moving 'back in' experience had been disappointing to say the least.  

There has been significant damage to my belongings including a number of leather furniture items with scraps and tears and puncture marks, tables with scratches, chips and scraps and cabinets with chunks out of legs and corners broken off, plus glass in frames broken. 

This was meant to be a fairly simple pack out, store and return to the same address. If this much damage can be caused locally, I could n it imagine what could be done in a bigger move. 

It looks like everything was scrapped across the concrete or door way to cause the amount of damages on one side of much of the furniture.

I am very house proud and this has caused significant stress to me. I did not expect the utter disregard for my belongings when they were in your care. 

I moved 3 times with Conroy so far, both interstate

First 2 were great, but the third was a nightmare: Items lost, items damaged, lengthy and convuluted insurance claim, 3 months after still not compensated for damages and waiting for them to accept the claim.

The New Zealand branch was extremly mis-leading with their quote, and when they came to pack up the items, they never once told me that I had to supply boxes. I had 10 freight boxes sitting in the garage ready to use, but was told I would not need them. After pick-up, I was then told it would cost me extra for packaging. Every question I had asked via email, was not answered, I left multiple messages and could not get answers to simple questions. I supplied my Brisbane address multplie times to the New Zealand branch and the Brisbane branch, but I was messaged a number of times from different staff members requesting my address. I also stated from day 1 that we were up 3 flights of stairs and stated this in my information. Not once was I told it would cost extra to delier upstairs. Being on my own (small female) with a 3 year old made it very difficult to cart all the boxes upstairs. The delivery guys in Brisbane were awesome, and helped get the mattress upstairs. I can not fault the delivery guys. Overall, I would NEVER use Conroys again. Terrible service, no communication between customer and within their own teams. Regretting using them as it was highly stressul. I understand that this feedback wont change  a thing so not sure why you ever ask for feedback. 

Too little information too late.

Many boxes crushed

When the truck door was opened the boxes were shown to me not stacked or secured properly, some sitting at 45 degree angles with others stacked ontop, some clearly marked FRAGILE had other boxes ontop.