Customer Reviews

Multiple items missing and damaged. Have emailede-a complaint but would appreciate contact asap as there is well over a thousand dollars worth of items missing or damaged .

This was my worst move ever . I was under impression that there could be some overfill . The staff who came on first day only did in the morning and didn’t complete as expected . The second day staff expressed their disappointment regarding first day packing . Second day they had to do lot in a rush and towards evening there was overfill items . I did request them to pack the important items in the first container and also asked them to keep the safe tool package for assembling purpose . But when we received the first container lots of important things were missing . No proper inventory given . They informed me that some main parts of bedding are in other container . These are the main bedroom furnitures and I have no clue why this should be in overfill container ? There had been a significant delay and until now we are sleeping with mattress on floor . Another big mattress yet to come . They couldn’t assemble bcos of tool kit missing . Big wardrobe fully dismantled and very bad in shape . They have not helped us in reassembling so far . So much inconveniences to us . Very disappointed.

I am sorry that I have to send this message but I cancelled this delivery and have been invoiced and processed even through I cancelled the delivery..  I have sent many emails but no one seems to read them.. my biggest concern is that my goods have been moved and I didn't even give an address. 

I will leave it up to you to contact me IF YOU BOTHER TO READ THIS

Communication was crap! Also being lied to from Jenna about arrival times isn't a very good look for Conroys. My contact people were Jenna and Mariana. Little to my knowledge, Mariana had "left" and Jenna was "too busy" trying to teach someone new the ropes to reply to emails. We're also waiting on our lost TV! Have heard nothing back about what's happened to it since the rest of our belongings were delivered. Would not use Conroys again, was a very bad experience with the Perth and Sydney offices. Only person who was helpful and great with her communication and customer service is Deborah from the Auckland office. 

Ops team did not pro-actvely keep me informed as to what was happening with my shipment, I had to phone in to find out what was happening and then organise when it would be delivered. In general there is a lack of communications to the client. It also took 2.5 weeks to receive my shipment after it cleared quarantine (with apparently no issues since none have been communicated with me), when the expectation was set that it would take about a week.When it arrived on Friday, 23 items had been left in Melbourne... all the items that were flagged for quarantine inspection. That kind of oversight is not acceptable, I expect the rest of my shipment delivered as quickly as possible and I would like to know your plan on doing that.