Customer Reviews

Communication was crap! Also being lied to from Jenna about arrival times isn't a very good look for Conroys. My contact people were Jenna and Mariana. Little to my knowledge, Mariana had "left" and Jenna was "too busy" trying to teach someone new the ropes to reply to emails. We're also waiting on our lost TV! Have heard nothing back about what's happened to it since the rest of our belongings were delivered. Would not use Conroys again, was a very bad experience with the Perth and Sydney offices. Only person who was helpful and great with her communication and customer service is Deborah from the Auckland office. 

Ops team did not pro-actvely keep me informed as to what was happening with my shipment, I had to phone in to find out what was happening and then organise when it would be delivered. In general there is a lack of communications to the client. It also took 2.5 weeks to receive my shipment after it cleared quarantine (with apparently no issues since none have been communicated with me), when the expectation was set that it would take about a week.When it arrived on Friday, 23 items had been left in Melbourne... all the items that were flagged for quarantine inspection. That kind of oversight is not acceptable, I expect the rest of my shipment delivered as quickly as possible and I would like to know your plan on doing that.

I was called on a Monday and told the only time they could deliver to me in the next 3 weeks was noon on Wednesday (two days later). That day wasn't ideal for me but since they wouldn't have been able to until much later in the month (according to them), I said ok and took a few hours off of work to be there for drop off.

On Wednesday I called at 12:15 wondering if they were still going to show up. The dispatcher said they were still in North Brisbane so the earliest they could get there was 2pm! And since the delivery guys didn't have phones on them he couldn't call to see how close they were to heading my way. At 2:15 I called asking if they were on their way and he said they were just heading to me and would be there at 3pm. They didn't get to me until 4pm and the drop off guy was rude and just slammed my belongings on the garage floor. One of my hard plastic containers was busted open while other boxes were visibly damaged and crunched. So not only did they not come at noon when they insisted that's the only time they could come (and no, they didn't previously give me a multiple hour window - or was around noon) but their very late delivery caused me to miss multiple work commitments and my belongings weren't treated well. 

Shipment was over 7 working days late, and we had to push for delivery of our clothes before we were to go back to work.  The one item we asked for special care with (a large apple computer monitor), was badly damanged and totally shattered.  We had to submit an insurance claim today.  Clothes were thrown into boxes with no regard to the neat stacks in which they were left to pack. Shoes were mismatched arcoss several boxes.  Horrible experience overall and would not recommend.

Toke more them 3 months to arrive