Customer Reviews

Shipment was over 7 working days late, and we had to push for delivery of our clothes before we were to go back to work.  The one item we asked for special care with (a large apple computer monitor), was badly damanged and totally shattered.  We had to submit an insurance claim today.  Clothes were thrown into boxes with no regard to the neat stacks in which they were left to pack. Shoes were mismatched arcoss several boxes.  Horrible experience overall and would not recommend.

Toke more them 3 months to arrive 

I have had roughly 15 emails about arrival dates of goods. I have also had an incorrect initial bill for storage and a bill for 450 dollars for import tax. On calling customs the official informed me that this looked wrong and told me to contact the importer who was not Conroy but someone else. This i have done but had no reply.

To Whom it may concern.

My husband and I were very impressed with your representative who came to see us in NZ and she delivered great service in quoting us and showed passion in her work and relationship with Conroys.  Her attitude towards us was great and we thought we had our house contents in good carring hands.  To our dissappointment thats where it all ended.  We made arrangements with Conroys in Australia for delivery to our house 16 Etheredige lane, Craigieburn, Victoria and as it so happened this was on Friday 11 May 13h00.  Truck arrived on time and weather was bad with rainstorms, etc.  When we opened the doors the gentlemen mentioned that they wanted to finish early and get back home in Dandenong being a Friday and dinner arragements had been made.  I can understand wanting to get back home, however fail to see how their personal arrangements become my problem as a customer.  Boxes and furniture were being brought into the premises and as I was marking off the box numbers I noticed how very quickly these gentlemen were working and with no attention of handling our boxes at all.  Boxes were being stacked too high for a start onto the trolley as well as the sizing of the boxes too much for the trolley.  Small boxes at the bottom with large ones placed ontop.  Needless to say when being pushed into the house they fell off the trolley and into our sliding doors.  Thankfully the doors did not break, but I cant say much for the boxes.  I then urged the men to take it easy and work at a slower pace with more care.  I then discovered boxes damaged and could hear breakages.  The blame was then put onto us as we packed our own goods.  Now I need t mention that we have moved countries before and have transported fragile goods with correct packaging materials and boxing and have had no damages in the past.  The blame was then invetedly passed by saying this is how the boxes were packed into the truck.  This could very well have been true, however I fail to see how this becomes my problem once again.  We had furniture packed and wrapped by your company in NZ.  Apon opening the items we discovered more damages especially to our wooden items.  After taking some time to checkk all of our goods and make notes of what damages have been discovered it is very dissapointing to see the end result.  We have come to the conclusion that failure to handling our household goods is what it boils down too.  Weather it be in your storages, transportation, manhandling I could not say.  All our boxes used were professional moving boxes with double walls and air bufferings at the bottom.  Goods were wrapped inside with protection of either paper, cloth or bubble wrap.  Boxes were clearly marked with a description of what was inside on all sides indicated with arrows wich side is up and labled with fragile tape.  Surely this is one of the first lessons your staff are taught.  I had plenty of crockery damaged yet my fine bone china arrived all in tact???  This makes me think that when loading and unloading boxes are misshandled in some shape or form.  I have taken pictures to note the damages.  What I find interessting is even the wooden furniture that was wrapped by your company were damaged and broken too!!!  

So very dissapointing to see your hard earned pocessions damaged.  I will be sending an email directly to the company with attachments in the next coming days and look forward to a reply.

Kind Regards  Nasreddine and Tania Youbi 

It took you three months to deliver my shipment from Sydney. You guys made our move the worst experience ever. There is no customer service. The guys would rather blame the customer than take responsibility and sort problems out.