Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to othersAsked for Legal Documents
1 Star
Worst experience ever!
Never Use Again
This was my sencond time using Conroy's. First time was a Second to None Experience. Matt Conroy made it a pleaseure to move and i even had a claim for a lost item which i was fully reembused for.Upon unpacking my goods for a 2nd time, i found that my tool chest and tool trolley were servely damaged. I submitted a damage request along with photos and was subsequecly offered $550 NZD AFTER a $250 excess as a reembursment. I find it pretty poor on an international shipping company to charge the customer what im assuming is THEIR insurerers excess to pay for the damage caused while the customer trusted them with the care of their good. As a customer, we paid a large sum to ship our good only to be slapped in the face by someone elses neglect for our property. I will NEVER use Conroy Removals again nor will i be recomending their services. Adissapoint outcome to what was shaping up to be another great and stress free experiance.
Zero Respect for our Goods
It might have been the way our goods were driven over the front door threshold on hard trolley wheels (that sounded as though the door frame would break) or the fact that one of the crew dropped a large stack of boxes after overloading the trolley at least once. But the number of broken items delivered is the worst I've ever seen after moving house internationally and self packing at leat four times in the past 15 years. The fact that the LCD TV was delivered on its side in its original box which clearly demands the correct orientation, or the holes in the mattress bag made by the idiot mover in his haste to drag it onto the truck are evidence of the incompetence of the pickup crew. Clearly there's no way I could recommend or use Conroy again. The friendly customer service does not compensate the fact that Conroy's movers have zero respect for their customer's goods.
Appalling Service
AVOID CONROY REMOVALS!!! I received appalling service from Conroy culiminating in me abandoning an insurance claim for my badly damaged furniture. I paid more than $1200 dollars for insurance only to discover Conroy do not have a transparant claims process, provide no timeframes at all for resolving claims and expect customers to accept claims assessments from their own staff. I directly emailed Simon Conroy feedback about this only to have it arrogantly forwarded back to the unhelpful staff member I was originally dealing with. I received incorrect invoices, had to follow up every single action, was mucked around about dates and times for having my goods delivered and on top of several items being badly damaged, have received nothing but excuses about getting my claim resolved. Conroy's customer service ends as soon as you have paid!
1 Star
It took two guys 2 hours to load and 3, yes 3 hours to unload due to one of the guys being sick and having continual cramps in his arms, hands, even his stomach!! So what should have taken just over 3 hours, took 5!!! I talked to the guys about ‘productivity’ and said I would not be paying for 5 hours and as I hadn’t been informed about paying ‘depot to depot’, I would not be paying that either. I even drove to the chemist, spent $14 on Hydrolite to help this guy. The other guy did work hard, but I was also unloading the truck to help out. This was a bad experience and I will not be using your company again!!!!
Lack of Communication
Our experience, correspondence and packing in Australia was fine. However, the lack of communication, undue stress, delay and unprofessionalism once our container reached Ireland was appalling.
1 Star
It would be remiss of me to provide any better rating as you still have our container with you and no delivery or service has therefore been provided to date.
I look forward to receiving my container soon.
Regards
Shannon
1 month Later Than Expected
1 month later than expected delivery date and although it was cleared before Christmas didnt get it delivered. Didnt even bother to let us know what the staus was and it was only through our phone calls that we were knew what was happening. Girl we were dealing with wasnt very helpful at all.
Poor and Incorrect Communications
Poor and incorrect communications initially up to production team involvement. We waited 75 days for our shipment and was then told it would take another 30 days for Conroy to deliver. The productions team manager was however incredible and made an effective plan to deliver the next day instead of the planned additional 30 days, delivery went well.
Long Delivery Time Frame
My shipment from Singapore arrived in Sydney on 2 Dec 17. Despite numerous calls to expedite, the operations side could not deliver. The shipment was not delivered to my residence in Canberra until 3 Jan 18.
As a result, my children had to sleep on inflatable mattresses over the Christmas and New Year period.
"worst removalist ever"
The worst removalist ever. Your guys where swearing and b****ing constantly about the move. My new hous walls where scratched. One cupboard was left downstairs because they could not get it upstairs. We are really unhappy with the whole experience
I asked for the legal documents completed for the quaranting service after payments and never received it. No I would not recommend a service that does not provide what the customer asked for.