Customer Reviews

I had a very poor experience with Conroy Removals.  To start, the movers were late in arriving - this would not normally be a big problem, but we had 3 separate pick-up points with the eventual destination 3 hours out of Sydney, and I was driving to each of these places with the movers, and then turning around to drive the 3 hours back.  By being late, this put the entire schedule out.  While I understand that delays do happen, I found the Conroy team less than totally honest - they rang me to say they were late as "it has been one of those mornings".  Later, the same person let slip that the van was actually late because they were picking up another customer's item(s) - why this was not disclosed to me at the time so I could plan accordingly, I do not know!  We then went and did the first 2 pickups, and I left for the 3rd pickup 2.5 hours' drive out of Sydney with the movers right behind me.  I arrived at 12:30 and then waited for over an hour for them.  When I rang Conroy, I was told that they were slower than me because they were in a van travelling at 97 km/h not a car.  I called back at 1:45 and was told that they would not be long, but were finishing up another delivery "on the way".  Actually where they went was not on the way at all, but required a detour of around 1 hour's round trip and - again - I was not given the real story upfront.  If I knew that was what they were doing, I would not have sat and waited for almost 90 mins but would have continued onto the final destination where I had loads to do.  When I asked for an updated arrival time, the person in the office said to me that "he was having a bad day" and rang off.  Shortly afterwards, I was contacted by a manager who apologised, but also did not come clean with me about what had been booked (saying that it was all news to him) - given the VERY high cost of my move, I would expect that any additional pickups and dropoffs would either be with my prior consent, or would be done after my work was completed, rather than me waiting for them to complete another job on the way.  Finally, the movers picked up our 3rd set of items - we asked them to phone when they reached a particular location, which they did not do; they then called me and said they were at the destination but they were not there (I was). I waited there for another 30 mins before calling them back to find out where they were, and they said they were "waiting in the street".  So overall - I was EXTREMELY dissatisfied - they wasted over 2 hours of my time, which meant I was driving 3 hours back to Sydney in peak hour traffic; they were not honest with me about the arrangements; and they repeatedly tried to fob me off with platitudes about traffic; driving speeds; bad days etc.  And this was in the context of a very expensive move

Very poorly managed from pickup in rural South Australia. Pickup and professional packing was outsourced to a company that were not informed of what they were picking up and consequently came with no packaging materials. Was informed they would repack at the depot, this obviously did not happen. Boxes arrived in NZ completely squashed and open with items falling out the sides. Absolutely no care taken. No boxes were labeled and especially not labeled as fragile and therefore many irreplaceable crockery items were broken.

Communication is poor. Handover between different logistical departments is horrible. Communication was really poor. The whole process took way longer than the generally accepted norm seems to be. Communication was really bad. After many attempts to get proper service and communication going, delivery was effected with one of our boxes being delivered to the wrong client. Even after all of this communication was still horrible. 

while some of your staff are good at what they do others just wish to complain about the weight of items instead of using lifting aids that are available, or ask for assistance and they do not take care in handling the goods. Our gear arrived in good order. Items were damaged as they unloaded them.

I will most likely end up at VCAT