Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to others"Very poor communication"
"poor condition"
2 items missing. Others in poor condition. I haven't unpacked the cartons yet, but fear the worst for breakables, judging from the condition of the cartons.
"damage to my stuff"
I am appalled with the service since my stuff was collected and the damage to my stuff. It appears the bookcase has been dragged along the ground and is damaged. Two of the boxes were ripped open, so don't know what I've lost yet. Another boxed marked with breakable things in it was clearly thrown around as items are not broken but shattered. I packed all of my items in copious amounts of bubble wrap so it is clear no care was taken. By the way I've only opened 4 of the 16 boxes, so I hate to think what the rest of the stuff looks like. I will be making a claim for replacement of goods and sending pictures. I will not be recommending this service to anyone but if asked will tell them to go elsewhere. I was originally quoted 5-7 weeks for delivery and have waited nearly 10 weeks for damaged goods.
1 Star
The container was not removed to the warehouse for 1 month.
The damage to goods was outrageous from the loading and reloading due customs, and the stacking in the barn was less than acceptable. The interest is to sell a lie as to service.
"We're very disappointed"
We're very disappointed at the damage to our goods due to negligent handling. No care was given to boxes marked fragile some coming off upside down with some items smashed as a result. Two garden stands and urns were broken despite requests at loading to handle a them with extra care as they were extremely expensive. We discussed these concerns with your Brisbane office Amu
1 Star
1. My personal belongings have gone missing 2. There has been no effort to locate them 3. My goods may not have been properly counted in when received by your company. 3. My Bike Box was damaged - I am not sure yet if the bike too was damaged, I am taking in to the service store to confirm 4. The delivery personnel did not count my goods in to my apartment correctly - they were deceitful and lied about counting all of the packages they left in my apartment 5. It took far too long to scheudle delivery - I had to constantly call and email to setup delivery 6. Overall I am extremely unsatisfied with the service provided as it was highly inadequate and unprofessional
"Was a stressful process"
Was a stressful process having to deal with Conroy let alone the fact my ute was not looked after had bent the rear tail gate, broken cup holders scratches on paint of the bonnet, and also the headunit was locked out and now they are placing blame on me when I go to claim insurance! Let alone all the extra work I have to do for them to get a claim!! I'm fuming and will be seeking legal advice if the issues are not resolved
1 Star
I m still waiting for the delivery. It was set for 7/02. On my the morning of delivery I got a phone call saying no truck was coming to New Plymouth. Arrangements were made for a delivery on 8/02 between 5 & 6pm. I'm still waiting for the delivery. Lack of communication is appalling.
1 Star
Goods cleared customs 2 weeks ago. Other than a demand for payment of GST + duty (which I did the next day), have not heard a single thing about when my items will be delivered. Have left voicemail, e-mails and still nothing. I'm pretty much consigned myself to the fact that I won't see my goods again.
"The coffe table was chipped"
The coffe table was chipped on the edge in several locations
The top glass of the entertainment unit was broken
One Star
Still not got my delivery.
Very poor communication, two weeks later and still awaiting a reply to my email. Cannot get hold of my account manager by phone, always going to voicemail, leaving message and no return call..