Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersWe had our belongings picked up the first week of September, 2023. We just received delivery of our goods--almost 7 months later! Not exactly expedient.
Good things: arranging for transit was smooth; service folks who came to pack up and remove our belongs were EXCELLENT; delivery once the US company picked up the goods from the warehouse was also EXCEPTIONAL.
Things that need improvement: communication--even if I followed up on to where we were in the process, response time was not any where near timely. Obviously, taking seven months to ship my belongings is not any where near acceptible. I could not in good conscience ever consider recommending this company or consider ever using them again. Disgraceful service.
My pick up was 7 March. On 9 March I wrote a detailed email outline the significant issues with my pick up from Sydney. Nobody has answered any of my questions.
the delivery to Melbourne resulted in me receiving two matresses. I only have one matress. We are working through the boxes. I'm afraid there are things missing now.
We had to push and chase up three times to get any reply. I realise customs are hectic but the service was poor with lack of follow up and only when we got annoyed did something happen.
The service is very poor, Lying about delivery date at the time of getting your stuff on board later on, they just keep giving you reasons for not getting items delivered.too many broken items in the boxes because they do not handle your item with the needed care I had glasses broken. I had table broken. I had pictures broken call them. They said it's not our fault because you don't have insurance.
Used Conroys for a small move boxes/bed/bedside Melbourne to Perth. Had to chase paperwork both ends, when my delivery arrived via 3rd party delivery Keys (within quoted timeframe) my bedside table not delivered and then advised broken and still in truck, a box missing which was not even advised on delivery and a few items of glassware carefully packed were broken. As it was a small move I did not take insurance but when I advised Conroys of my disappointment in the condition of my items was basically told there was always " an inherent risk of damage to my items" and as I didn't take insurance they were not liable. I am still chasing my missing box and no response to emails. I have moved all over Australia 4 times/complete house lots and this has been my worst experience so far. Appalling lack if care/customer service.Will never use or recommend again.
Hi, I have chosen Conroy because it was assured to me that I can ship my items by end of September. I kept checking with the salesperson and was assured it would go as planned only to be told, no sorry its now going end of October, we lost a whole month and careful planning so our gear arrived after christmas, so not happy. Then you person in Europe was battering me with email with irrelevant things. I confirmed multiple time that what I provided was sufficient and clear but it was a complete nightmare. Of course what I provided was enough and no issue with customs.
This review is no reflection on the Brisbane end. New Zealand side failed badly. Brisbane communication excellent staff brilliant.
My gear left me from Brisbane on the 3rd October 2023 and as off today 8th January 2024 I still have not received it. Consistant emails an example is.
The NYK Futago is due to discharge the container at Tauranga and then the container will be loaded onto the Wellington bound vessel. Unfortunately the Berth date for the NYK Futago has moved out (only by a couple of days) and as such it won’t meet the intended Wellington boat and has been scheduled onto the next available one. A phone call in my case would have appeased me so much more than the occasional email.
So then it sits in Tauranga from 25th November until the 16th December. A phone call to let me know what was happening would have been so much better. Then came Christmas I was assured once again by email that you were working threw. My contact person then goes on holiday so another delay. Then MPI is using limited staff another delay. Now I am still waiting again to hear from you when you might deliver. Not great customer service at all. Not sure what condition my freight will be in, will check when I finally get it hopefully in the near future.
Several items broken including photo frames, family heirloom bowl and trophy. All not replaceable :(
Shipping was at least a month late then a muck around about timing on the day too. Maybe that couldn't have been helped but more care with my things could have.
Shocking how my items were treated. the state that items were sent was photographed and the state that was received was in a shocking state and photos / videos as evidence. I would never use conroys to shift any items again. The customer service provided by Liz was fantastic but sadly the staff of your operations teams have no care or concern for items shipped. The delivery drivers used in Melbourne dropped items on to the trolly jack and this has been videoed so if you want to see footage happy to show but sadly I have no faith in a response but will be lodging an insurance claim for negligence.
Lots of my China crockery was broken. Glass of the display cabinet was broken.. My tall ceramic lampshade was broken. Leather sofa was torn.
Things were not packed correctly. One of the beds cannot be assembled due to missing pieces. They just left it and went saying it was not their job to reassemble.
when I booked and paid for the service in Auckland it included everything.
Very disappointed to say the least.
We had a booked removal to move our 3 bedroom house to our new house less than 7Km away. I received a phone call the day prior saying they will be on site no later than 0730, the removalist didnt arrive until 0825. Once they were on site they began to work and asked what wasn't to be moved, I explained in detail what wasn't to be moved. As I have a newborn I moved my child and wife to our new residence. On return to the house that was being packed up one removliest had helped themself to cutlery to eat his breakfast they had also helped themself to coffee in the coffee machine. I had an appointment I had to attend to and I explained to call me with any questions while I was away from site. I was told it was okay for me to stay at the new residence. They arrived shortly after 1330 and started to unload. They started to move the cot into the nursery and in doing so the dented the roof and then refused to move the cot. they then decided to place all the boxes in the living room as it was easier and quicker for them as they wanted an early finish. At around 1430 I was out the front speaking to one removalist as they had stopped for a break and noticed one of them acting very strange (high to there face).As I had a new born and didn't feel comfortable with him in my house I helped them to finish the removal as quick as possible. I returned to the residence that we had moved out of to find that they had left half the kitchen and had moved items from other rooms and placed them into the pile that we said wasn't to be moved. Outside there was items that had tried to be moved and then left as it was a to hard a job. When called and asked as to why they hadn't been moved the reply was "they told us not to move them" and that it was my fault as an ex defence member that I should have known! I was able to manage to get two removalist to come back and remove the remaining items, this was extremely difficult as the response was they did us a favour by moving 42 square meters and we were only quoted 30 square meters. If anyone reading this is wanting to use this company wear a body camera as they cut corners and place all blame back on the people moving.
I found the "service" with Conroy’s TERRIBLE. I have moved home internationally on many occasions, and my experience with Conroy’s was by the worst. The problems started in Australia, with Gary doing only a cursory 10minute review of my household contents. I then received a 1-line quote with little explanation and no breakdown of the cost. Despite email enquiries and conversations over the phone, I could never get an answer. In retrospect, I should have realized the company was dodgy and not proceeded.
The movers I had were nice, and very hard-working... I have no complaint about them. However, one pointed out to me that the Conroy movers who had previously moved some of my household goods into temporary storage in my garage had packed heavy items on a clearly-labelled box containing a print. This had caused the glass to shatter and destroyed both the print and the frame. The Brisbane office refused to acknowledge my emails about this, or offer any apology or compensation.
Lack of communication has been a theme throughout my experience. As a result, there is a sense that Conroy's is withholding information so that they can then bill you for undisclosed charges. I am now experiencing this with the NZ office where they claim it is "international standard" to start charging storage costs from when a ship arrived rather than the date that my goods cleared quarantine. Instead I'm told that they delayed inspections (without informing or discussing this with me) as delivery wasn't a priority.
Staff in the Christchurch office could also benefit from additional training in communication and customer interaction.