Customer Reviews

Very poor communication right through. Items missing arrival.

Dear Sir/Madam,

It does not give me any pleasure to give such negative feedback.

The problems with this shipment started from the USA freight forwarders, Certified International Movers and my perception is that they are more responsible for the problems than Conroy.

1. The packing of this antique cabinet was inadequate. The doors which are made with 200 year old glass were packed in cardboard and bubble wrap. There was nothing to stop bending of the panel door. The doors needed a rigid wooden box.
2. When the pieces were delivered by Conroy we witnessed the cabinet dropping about 200mm as it came out of the truck. One of your 2 delivery men was talking on his mobile phone as he was manouvering the cabinet into our back door. He was cradling the phone on his shoulder as he manouvered the cabinet.
3. There were some cracks in the glass in the doors before the cabinet was shipped. I believe that there are some additional pieces with cracks however my experience with CIM and Conroy makes me think that an insurance claim would not be worth the many emails that would be involved.
4. I received invoices for port charges that were clearly inclusions in the quote that I had from CIM. I believe that CIM did not take enough care in advising Conroy about which charges were included and therefore not to be paid by me, the receiver of the goods. My perception was that the freight companies were lazily trying to see what they could get away with.
5. In all of my paprework, I made it clear that this cabinet was an inherited item (or bequeathed). The value I declared was $2,000 (much less than the $4,500) I paid in total for shipping. I chose to ship the cabinet for sentimental reasons not for monetary value. I think the value I declared is realistic, that duty is not the issue since the free trade agreement is now fully implemented. There seemed to be a problem with double handling and customs clearance due to the fact that these were bequeathed goods. I find it difficult to believe that Australian government would impose hundreds of dollars of customs clearance fees on Australians wishing to bring their possesions into the country - at the same time as removing duty. If this is how it is, the removal of duty is irrelevant compared to the customs clearance costs imposed. Somehow I think that this part of the shipment could have been done more economically.
6. The people I dealt with at Conroys offices were pleasant and through the difficult circumstances they communicated effectively.

Kind regards

Paul

Leather sofas were badly scraped, despite being wrapped. 

The overseas removalist White Swan relocations were disgracefull. They charged me for 5.5 cubic meters when there was less than 4. All the paperwork said 3 cubic meters.

They refused to answer my e-mails on where my delivery was or even what ship it was on even though they advertise full tracking facilities.

Even though everything was supposed to be fully paid I still had to pay quarantine and port costs at this end. 

On unpacking my TV I  found it was broken. The incompetant people at White Swan put foam over the screen but not around the edges. Obviously someone has dropped the TV on it's edge shattering the screen.

Conroys should be very careful becoming involved with an untrustworthy company such as White Swan as they may get a poor name through no fault of their own. I would also check your paperwork on how many cubic meters you were paid for as I was charged 5.5 cubic meters uncrated and 6.5 cubic meters crated.