Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"Was a stressful process"
1 Star
I m still waiting for the delivery. It was set for 7/02. On my the morning of delivery I got a phone call saying no truck was coming to New Plymouth. Arrangements were made for a delivery on 8/02 between 5 & 6pm. I'm still waiting for the delivery. Lack of communication is appalling.
1 Star
Goods cleared customs 2 weeks ago. Other than a demand for payment of GST + duty (which I did the next day), have not heard a single thing about when my items will be delivered. Have left voicemail, e-mails and still nothing. I'm pretty much consigned myself to the fact that I won't see my goods again.
"The coffe table was chipped"
The coffe table was chipped on the edge in several locations
The top glass of the entertainment unit was broken
One Star
Still not got my delivery.
One Star
"not using your services for my second container"
I dont think I was told the truth about the tax I paid on my home-built aircraft parts. I was assured by the secretary that it would be brought in as "Private" and not "Commercial". I found out that I did actually pay commercial rates.
I also tried to emphasise that my wife is undergoing treatment for cancer and needs rest at home. Inside the container was her bed and some personal effects which she needed. She was having to sleep on a fold-out couch so I asked if things could be expidited. I certainly didnt get any indication from your company that this was heard or honoured.
Towards the end of the waiting period, my wife called the secretary to find out how long it would take, and that I had paid the tax the previous week. She was told it could take another month! I found out this side in Doha, that the freight had already been released by customs, but your secretary either didnt bother to find out the truth, or didnt want to give her the good news.
To round things off, several precious items have been broken and damaged. There was water damage too.
I am not using your services for my second container.
"Communication was awful"
Communication was awful and the $60 "difficult" delivery fee was just not warranted. The 2 guys you sent were polite and efficient. No problem with them. The entire delivery with unpacking took 80 minutes. Why you couldn't arrange delivery sooner than 3 weeks after quarantine is beyond me. Only when I called 3 times did I get any service. Enjoy you ill - gotten $60 and continue to not follow up with your customers -- great business plan.
"Very poor communication"
Very poor communication right through. Items missing arrival.
"poor service"
Everything was fine until my stuff arrived in the UK. First it was stuck waiting for customs for 3 weeks, now two weeks on from there I have no idea where my shipment is and the guy handling things at this end still an't give me a delivery date or time. Ultimately, if you don't receive your shipment even though it's been out of cutoms for two weeks that's poor service. There is no way I will be recommending this"service" to friends.
1 Star
"Took ages to ship"
Took ages to ship 12 weeks plus?
Our stuff was damaged \ many boxes crushed
Was a stressful process having to deal with Conroy let alone the fact my ute was not looked after had bent the rear tail gate, broken cup holders scratches on paint of the bonnet, and also the headunit was locked out and now they are placing blame on me when I go to claim insurance! Let alone all the extra work I have to do for them to get a claim!! I'm fuming and will be seeking legal advice if the issues are not resolved