Customer Reviews

We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.

4.4 from 8,885 reviews

90%

Of clients surveyed said they would use Conroy Removals again

90%

Of clients surveyed said they would recommend Conroy Removals to others

"negative feedback"

Review for submitted on 7/08/2016
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Dear Sir/Madam,

It does not give me any pleasure to give such negative feedback.

The problems with this shipment started from the USA freight forwarders, Certified International Movers and my perception is that they are more responsible for the problems than Conroy.

  1. The packing of this antique cabinet was inadequate. The doors which are made with 200 year old glass were packed in cardboard and bubble wrap. There was nothing to stop bending of the panel door. The doors needed a rigid wooden box.
  2. When the pieces were delivered by Conroy we witnessed the cabinet dropping about 200mm as it came out of the truck. One of your 2 delivery men was talking on his mobile phone as he was manouvering the cabinet into our back door. He was cradling the phone on his shoulder as he manouvered the cabinet.
  3. There were some cracks in the glass in the doors before the cabinet was shipped. I believe that there are some additional pieces with cracks however my experience with CIM and Conroy makes me think that an insurance claim would not be worth the many emails that would be involved.
  4. I received invoices for port charges that were clearly inclusions in the quote that I had from CIM. I believe that CIM did not take enough care in advising Conroy about which charges were included and therefore not to be paid by me, the receiver of the goods. My perception was that the freight companies were lazily trying to see what they could get away with.
  5. In all of my paprework, I made it clear that this cabinet was an inherited item (or bequeathed). The value I declared was $2,000 (much less than the $4,500) I paid in total for shipping. I chose to ship the cabinet for sentimental reasons not for monetary value. I think the value I declared is realistic, that duty is not the issue since the free trade agreement is now fully implemented. There seemed to be a problem with double handling and customs clearance due to the fact that these were bequeathed goods. I find it difficult to believe that Australian government would impose hundreds of dollars of customs clearance fees on Australians wishing to bring their possesions into the country - at the same time as removing duty. If this is how it is, the removal of duty is irrelevant compared to the customs clearance costs imposed. Somehow I think that this part of the shipment could have been done more economically.
  6. The people I dealt with at Conroys offices were pleasant and through the difficult circumstances they communicated effectively.

Kind regards

Paul

Response from Conroy Removals:
Dear Paul, Thank you very much for taking the time to complete our customer review and provide your honest and detailed feedback. Much like you we have no pleasure in receiving negative feedback but at the same time we take it very seriously. Thus we shall have management contact your directly to address your concerns at hand. Sincerely - Conroy Removals

1 Star

Review for submitted on 1/08/2016
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"Leather sofas were badly scraped"

Review for Moving Overseas submitted on 20/07/2016
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Leather sofas were badly scraped, despite being wrapped. 

"If I could give less than one star I would"

Review for submitted on 27/06/2016
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If I could give less than one star I would. I asked many detailed questions and was given many assurances but none of them was fulfilled. What I was told wouldn't happen did and what would happen didn't. Our goods were damaged and all clothing, linen and bedding stunk from the container and had to be washed several times. We had to go through an insurance claim to get some recompense but are still left with damaged goods. All in all an atrociuos performance.

1 Star

Review for submitted on 18/06/2016
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The overseas removalist White Swan relocations were disgracefull. They charged me for 5.5 cubic meters when there was less than 4. All the paperwork said 3 cubic meters.

They refused to answer my e-mails on where my delivery was or even what ship it was on even though they advertise full tracking facilities.

Even though everything was supposed to be fully paid I still had to pay quarantine and port costs at this end. 

On unpacking my TV I  found it was broken. The incompetant people at White Swan put foam over the screen but not around the edges. Obviously someone has dropped the TV on it's edge shattering the screen.

Conroys should be very careful becoming involved with an untrustworthy company such as White Swan as they may get a poor name through no fault of their own. I would also check your paperwork on how many cubic meters you were paid for as I was charged 5.5 cubic meters uncrated and 6.5 cubic meters crated.

Response from Conroy Removals:
Dear Sean, Thank you kindly for providing us with your feedback, your comments have been well noted and passed on to management. Best regards - Conroy Removals

1 Star

Review for submitted on 21/04/2016
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The only part of the move that didn't produce unpleasant suprises was the actual delivery to our storage facility. 

"poor packing"

Review for Moving Locally submitted on 14/04/2016
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We have had damage/breakages from poor packing ! Difficult to communicate with offices!  

Response from Conroy Removals:
Dear Peter, Thank for taking the time to provide us with your feedback. Please accept our sincere apologies for the damages sustained to your goods. Your comments have been passed over to management who will contact you direct to resolve. Sincerely - Conroy Removals

"I had to wait for > 3 weeks"

Review for Moving Interstate submitted on 2/04/2016
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I was told to get my house hold things moved with in a week time however I had to wait for > 3 weeks. Some of the items were broken but I was never told about base excess for replacement at time of booking for Insurance.

Response from Conroy Removals:
Dear Sanjay, Many thanks for taking the time to complete our customer review. Your feedback has been passed over to management to contact your directly and address. Sincerely - Conroy Removals

1 Star

Review for Moving Overseas submitted on 27/03/2016
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"extremely unsatisfied"

Review for Moving Overseas submitted on 21/03/2016
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I'm left extremely unsatisfied with Conroys, having previously used Conroys to move from NZ to Australia it made sense to use your company again when i returned home. 

However arriving back into NZ and dealing with conroys at this end has been incredibly frustrating, I have been spoken to appallenly by your warehouse/delivery manager and by a truck driver who turned up at my property without permission or arrangement and then he went on to be rude to me over the phone - i lost a days income dealing with this and with no apology or consideration from Conroys.  After the movers refused to unpack my goods as per what you had charged me for them to do, i was left to unpack all the boxes on my own (again a service i had been made to pay for) only to find things were broken in the boxes, and on top of that i have been waiting 3 weeks now for your branch manager to call me to discuss.  Unacceptable for the thousands of dollars I paid for this move.

Response from Conroy Removals:
Dear Kelly, Thank you very much for taking the time to complete our customer review and provide us with your valuable feedback. Unfortunately it sounds like we have delivered a very poor service and compounded it with lack of communication. Your comments have been passed on to senior management to respond to you directly to resolve. Sincerely - Conroy Removals

"We are disappointed with the service"

Review for submitted on 14/03/2016
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Our TV (Panasonic Plasma) was broken the screen is shattered and it's not working. There were other small damages as well like some broken crockery. The movers that you sent said that we will just open the packages and not the cartons so they did not assemble the cupboard either as some of it's pieces/screws were in the carton. Now It's sitting here in pieces and we don't know what to do. At the time of payment in Dubai we were told that all the stuff will be assembled. We are disappointed with the service, our previous experience with another company was much smoother and we did not have any  breakages. 

"Customer care non existent"

Review for Moving Overseas submitted on 22/02/2016
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The price went up nearly $1000. It stayed in a container in Brisbane over three months after pick up. Finally arrived six months later. Very rude removers. Customer care non existent. Would never use again or recommend.

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