Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again89%
Of clients surveyed said they would recommend Conroy Removals to others"poor packing"
"I had to wait for > 3 weeks"
I was told to get my house hold things moved with in a week time however I had to wait for > 3 weeks. Some of the items were broken but I was never told about base excess for replacement at time of booking for Insurance.
1 Star
"extremely unsatisfied"
I'm left extremely unsatisfied with Conroys, having previously used Conroys to move from NZ to Australia it made sense to use your company again when i returned home.
However arriving back into NZ and dealing with conroys at this end has been incredibly frustrating, I have been spoken to appallenly by your warehouse/delivery manager and by a truck driver who turned up at my property without permission or arrangement and then he went on to be rude to me over the phone - i lost a days income dealing with this and with no apology or consideration from Conroys. After the movers refused to unpack my goods as per what you had charged me for them to do, i was left to unpack all the boxes on my own (again a service i had been made to pay for) only to find things were broken in the boxes, and on top of that i have been waiting 3 weeks now for your branch manager to call me to discuss. Unacceptable for the thousands of dollars I paid for this move.
"We are disappointed with the service"
Our TV (Panasonic Plasma) was broken the screen is shattered and it's not working. There were other small damages as well like some broken crockery. The movers that you sent said that we will just open the packages and not the cartons so they did not assemble the cupboard either as some of it's pieces/screws were in the carton. Now It's sitting here in pieces and we don't know what to do. At the time of payment in Dubai we were told that all the stuff will be assembled. We are disappointed with the service, our previous experience with another company was much smoother and we did not have any breakages.
"Customer care non existent"
The price went up nearly $1000. It stayed in a container in Brisbane over three months after pick up. Finally arrived six months later. Very rude removers. Customer care non existent. Would never use again or recommend.
"The office person was rude to deal with"
The office person was rude to deal with. In one phone conversation where I was asking some question about where our belonging were up to she got all defensive and rude to the point I had to ask her to watch the way she was speaking to me. Our quote was 3 to 5 weeks and it was 7 weeks. My sons collectible Lego items worth $1,000's that were labeled fragile were carried in with the boxes the wrong way up and the majority of it was smashed to pieces. The unpacking service was basically non existent, considering that's what we paid for. Our leather lounge and a wooden book shelf had tape stuck to it that left marks when removed.
"Made moving very stressful and hard"
Took 16 weeks to arrive. 2 items damaged. Poor communication. Made moving very stressful and hard.
"16 weeks to arrive"
16 weeks to arrive. Hard to get updates n reasons why. Two items damaged.
Very poor
"unhelpful"
- Conroys delivery staff were rude, unhelpful and gave me incorrect information
- Staff refused to unpack my goods and several items were damaged and broken
- There were delays to our shipment and no one contacted me- I had to chase them up
- I was unimpressed that we were charged a very high minimum rate relative to the size of our shipment
"delivery end in Napier has been terrible!"
The service we received from the Brisbane end was excellent however the service we received from the delivery end in Napier has been terrible! The delivery people feel asleep in their truck during their lunch break and we had to wake them up to get back to work! They had no idea on how to put things back together such as our TV and they damaged some of our furniture whilst unpacking! The insurance process has been terrible! I am still waiting on claim forms to be sent through from 2 weeks ago! No one returns my phone calls so I am constantly having to call back!
"service was poor"
We have used Conroys previously with no problems whatsoever however this time I would have to say the service was poor. On the removal day I was given a time of between 12 and 1.30pm. At approx 1.45pm I had to make a call to see where the men were. I was told that they were running late and should be there by 3pm. No prior contact had been made to apologise for them being late. I then had to call again at approx. 3:15pm as they still had not arrived and again no contact had been made with me to apologise or let me know where they were. I was told this time (after making a very sarcastic remark with regards to how long a job should take) that they were in Caboolture and wouldn't be too far away. At approx 3:50pm I once again had to phone and this time I requested to speak with the owner or the manager. I spoke with the Manager and voiced my disappointment. The men turned up at 4pm. I do not blame the removal men as they had a big job prior to ours and should not have been given our job as well. They worked very hard while they were here even though they were exhausted. I blame the company for overloading their workers. The whole experience this time was not enjoyable but stressful to say the least.
We have had damage/breakages from poor packing ! Difficult to communicate with offices!